B2B Sales Engagement & Intelligence · B2B SaaS Provider
CallMiner
Enterprise conversation intelligence and customer-experience automation SaaS platform.
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Profile record updated:
Company facts
- Official name
- CallMiner, Inc.
- Entity type
- COMPANY
- Founded
- 2002
- Headquarters
- United States
- Company size
- 201–500
- Market cluster / sector
- B2B Sales Engagement & Intelligence
- Market role
- B2B SaaS Provider
- Official website
- callminer.com
What CallMiner does
CallMiner operates a proprietary enterprise SaaS platform that creates value by ingesting omnichannel customer-interaction data, applying AI analysis and automation, and delivering operational tools for quality management, compliance, coaching and service automation. Customers subscribe to the Eureka platform and selected modules, embedding interaction capture, analytics and workflow capabilities into contact-centre and customer-experience operations. More interactions, channels, users, integrations and modules increase contract value and create cross-sell opportunities.
Category differentiation
CallMiner is an enterprise conversation-intelligence and customer-experience automation software vendor, not a consumer call-recording application or a call-centre outsourcing provider. Its primary product is a SaaS platform for analysing and automating business customer interactions.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
CallMiner, Inc. is a privately held US B2B SaaS company providing conversation intelligence and customer-experience automation through its Eureka platform. The platform captures, redacts and analyses voice, chat, email, screen and survey interactions; converts them into customer-experience, quality and compliance intelligence; and supports agent coaching, live guidance, feedback workflows and virtual-agent automation. The company sells subscription-based enterprise software to contact centres, customer-experience teams, quality and compliance functions, sales organisations and operations leaders. Commercial pricing scales with users, processed interaction volume, enabled modules, integrations and deployment requirements. Its 2025 VOCALLS acquisition added voice-first virtual agents and task automation, extending CallMiner's offer from interaction analysis into automated customer-service delivery.
Business model & monetisation
CallMiner monetises proprietary SaaS subscriptions for the Eureka platform and its capture, redaction, analytics, visualisation, coaching, real-time guidance, outreach and virtual-agent modules. Enterprise package pricing is based on user count or interaction volume and varies according to calls and messages processed, enabled analytics modules, integration requirements and cloud or hybrid deployment. Revenue expands as customers add channels, interaction volume, users and automation capabilities; selected customers can enter through pilot programmes before full deployment.
- Eureka enterprise platform subscriptions
- Recurring SaaS subscriptions priced by users, interaction volume and deployment requirements.
- Analytics, coaching, capture and compliance modules
- Module-based subscription expansion within enterprise accounts.
- Virtual-agent and task-automation capabilities
- Subscription expansion for OmniAgent automation use cases.
- Professional and managed analytics services delivered through certified partners
- Service fees and partner-delivered engagements.
Products & capabilities
No products with linked sources are available in this view.
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Competitors & alternatives
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Enterprise AI platform for contact-centre conversations and automation.
Enterprise CX automation software for AI-enabled contact-centre operations.
Enterprise cloud contact-centre and AI automation software.
AI software linking inbound conversations to revenue outcomes.
Enterprise cloud software for contact centres, automation and CX analytics.
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Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
CallMiner Named Strong Performer in Forrester Wave Report
Customer Experience / Analytics · Recorded impact score: 1/5
CallMiner, a provider of customer experience (CX) automation powered by conversation intelligence, announced it has been named a Strong Performer in the Forrester Wave: Customer Feedback Management and Analytics Solutions, Q3 2026. In its first inclusion in this report, CallMiner received the highest possible scores in eight criteria, including Vision, AI, Topic Modeling, Natural Language Understanding, Conversation Intelligence, Analytics, Specialization, and Data Masking. The report highlights CallMiner's AI-native vision and its depth in conversation intelligence, pairing text mining with advanced AI. CallMiner aims to help organizations turn customer conversations into actionable intelligence, improving frontline performance and customer outcomes through both human and automated actions. The recognition reflects growing pressure on enterprises to translate AI capabilities into measurable CX value.
- CallMiner was named a Strong Performer in The Forrester Wave: Customer Feedback Management and Analytics Solutions, Q3 2026.
- CallMiner received the highest possible scores in eight criteria, including Vision, AI, and Natural Language Understanding.
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Questions about CallMiner
What is CallMiner?
CallMiner is a B2B SaaS provider of conversation intelligence and customer-experience automation for enterprise customer interactions.
Who uses CallMiner?
Enterprise contact centres, CX teams, quality and compliance functions, operations leaders, sales organisations and customer-service teams use CallMiner.
How does CallMiner make money?
CallMiner sells enterprise SaaS subscriptions priced around users, interaction volume, enabled modules, integrations and deployment requirements.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
40 publicly documented primary sources and citations linked across the market graph.
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