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Observed Signal · Sep 18, 2026 · Recognition/Report · Source: https://martechseries.com/feed/ · Impact: 1/5 · Sentiment: Positive

Customer Experience / Analytics Market: CallMiner Named Strong Performer in Forrester Wave Report

Executive Signal Summary

CallMiner, a provider of customer experience (CX) automation powered by conversation intelligence, announced it has been named a Strong Performer in the Forrester Wave: Customer Feedback Management and Analytics Solutions, Q3 2026. In its first inclusion in this report, CallMiner received the highest possible scores in eight criteria, including Vision, AI, Topic Modeling, Natural Language Understanding, Conversation Intelligence, Analytics, Specialization, and Data Masking. The report highlights CallMiner's AI-native vision and its depth in conversation intelligence, pairing text mining with advanced AI. CallMiner aims to help organizations turn customer conversations into actionable intelligence, improving frontline performance and customer outcomes through both human and automated actions. The recognition reflects growing pressure on enterprises to translate AI capabilities into measurable CX value.

Polaris7 AgentPolaris7 Strategic Assessment
High Confidence

Specific vendor recognition in an analyst report; notable but not industry-shifting.

Key Takeaways & Evidence Grounding

  • CallMiner was named a Strong Performer in The Forrester Wave: Customer Feedback Management and Analytics Solutions, Q3 2026.
  • CallMiner received the highest possible scores in eight criteria, including Vision, AI, and Natural Language Understanding.
  • This is CallMiner's first appearance in a Forrester Wave focused on customer feedback management and analytics.
  • The Forrester report describes CallMiner's AI-native vision as one of the most forward-looking in the market.
  • CallMiner's platform combines conversational intelligence, real-time action, and enterprise-scale CX insight.

Connected Companies & Entities

1 Entity mapped

Forrester

Enterprise research, advisory and benchmarking subscriptions for business leaders.

“Forrester and The Forrester Wave are trademarks of Forrester Research, Inc. ......”

Ontology Mapping & Concepts

Customer Experience (CX) / Voice of Customer (VoC)Large Language Models (LLM) & AIMeasurement & Analytics Platform
Primary Source Grounding & Direct Attribution
Direct Origin Attribution
Primary Reporting: https://martechseries.com/feed/•Published: Sep 18, 2026
Original Coverage Title: “CallMiner Named a Strong Performer in Customer Feedback Management and Analytics Report by Top Analyst Firm”

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