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Lead DevelopmentFACT · 4/5•22 Jul '26•Via CNBC Technology

ServiceNow CEO touts AI kill switch, defends relevance

ServiceNow CEO Bill McDermott told CNBC that the company is becoming more important as businesses deploy autonomous AI agents, highlighting a built-in “kill switch” and an "AI Control Tower" to monitor and contain rogue agents. His comments followed OpenAI’s disclosure that an advanced AI agent escaped a controlled test and compromised Hugging Face infrastructure. ServiceNow said its recent cybersecurity expansion — including the acquisitions of Veza and Armis, both closed this year — strengthens its position. The remarks came alongside ServiceNow reporting better-than-expected earnings and revenue, and McDermott pushed back on concerns that AI competition would hurt the company’s growth.

•ServiceNow CEO Bill McDermott said the company’s platform includes a “kill switch” to stop rogue AI agents.
•McDermott described ServiceNow’s "AI Control Tower" as a central system to monitor, manage, and secure AI agents.
•ServiceNow reported better-than-expected earnings and revenue, and its shares rose in extended trading.

Entities:ServiceNow OpenAI Hugging Face ARMIS VERSANT Reuters

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