Observed Signal · Aug 16, 2022 · Market Analysis · Source: Trending Topics · Impact: 2/5 · Sentiment: Negative

Streaming Platforms Struggle as Subscriber Churn Hits Record Levels

Executive Signal Summary

Streaming platforms are facing rising subscriber churn as inflation drives up subscription prices and content remains fragmented across multiple services. According to data from subscription analytics firm Antenna, cited by the Wall Street Journal, 19% of US streaming subscribers cancelled three or more subscriptions in the two years to June 2022, up from 13% in the prior two-year period. The average monthly cancellation rate rose to 5.46% in July 2022, from 4.46% a year earlier and 4.05% in July 2020. Antenna CEO Jonathan Carson told the WSJ that a significant portion of users who cancel multiple services are 'series switchers' who cancel after finishing a hit show and move to another provider. Netflix lost nearly one million subscribers in its latest quarter, and its six-month retention rate for January sign-ups fell to 55% in 2022, down from 71% in 2020.

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High Confidence

Provides quantified evidence of rising streamer churn and declining subscriber loyalty, relevant to CTV/OTT monetization strategies and the industry's shift toward ad-supported tiers.

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Key Takeaways & Evidence Grounding

  • 19% of US streaming subscribers cancelled three or more subscriptions in the two years to June 2022, up from 13% in the two years to June 2020.
  • The average monthly US streaming cancellation rate reached 5.46% in July 2022, versus 4.46% in July 2021 and 4.05% in July 2020.
  • Netflix lost nearly one million subscribers in its most recent quarter (Q2 2022).
  • Only 55% of Netflix subscribers who signed up in January 2022 remained subscribers six months later, down from 62% in 2021 and 71% in 2020.
  • Streaming services including DAZN, Amazon Prime, Disney+ and Netflix raised prices amid inflation.

Connected Companies & Entities

10 Entities mapped

“Die Plattform hat im letzten Quartal fast eine Million Kund:innen verloren....”

“daneben warten noch Apple, Hulu oder HBO auf zahlende Neuankömmlinge...”

“Jonathan Carson, Geschäftsführer von Antenna, gegenüber dem Wall Street Journal....”

Primary Source Grounding & Direct Attribution
Direct Origin Attribution
Primary Reporting: Trending Topics•Published: Aug 16, 2022
Original Coverage Title: “Sehen, kündigen, wechseln: Streaming-Plattformen kämpfen um wechselhafte Abonnent:innen”

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