Observed Signal · Sep 16, 2026 · Market Signal · Source: TheyDo · Impact: 3.5/5
Agent Skills are live.
TheyDo announces the launch of Agent Skills, a new capability for their journey management platform, with a September product update webinar.
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Recent verified developments and strategic activity across this market segment.
TheyDo September Product Update: Stop being the journey police
TheyDo announced the September product update, highlighting new 'Skills' feature to help CX teams scale journey management and reduce manual policing.
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Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes
Observe.AI announced the launch of Performance Agents for CX, a new product aimed at transforming coaching into measurable outcomes. The announcement was covered by AP News on September 8, 2026.
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