Observed Signal · Jun 16, 2026 · Product Launch · Source: CMSWire · Impact: 2/5 · Sentiment: Positive
Konecta Debuts Kolibri to End AI Pilot Purgatory
Konecta, a global customer experience and business process outsourcing provider, launched Kolibri, an agentic AI orchestration platform designed to move enterprises from AI experimentation to production. The platform, available immediately, offers a library of up to 80% pre-built, tested and secured agentic AI use cases across regulated industries such as banking, telecommunications, energy, retail, and travel. It integrates with technologies from Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce. Kolibri is underpinned by Konecta's ISO 42001-certified AI management framework, embedding cybersecurity, compliance, and audit trails. The company also highlighted recent partnerships including a CrewAI consulting agreement, a Global Platinum Partnership with NiCE, and an alliance with Lenovo. Konecta was founded in 1999, is headquartered in Madrid, and operates across 28 countries.
Launch of a new agentic AI platform for CX from a BPO provider; relevant to MarTech/AI but not a major platform release.
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Key Takeaways & Evidence Grounding
- Konecta launched Kolibri, an agentic AI orchestration platform, on June 16, 2026.
- Kolibri offers up to 80% pre-built agentic AI use cases for regulated industries.
- The platform integrates with Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce.
- Kolibri targets banking, telecommunications, energy, retail and travel sectors.
- Konecta is a global BPO founded in 1999, operating in 28 countries.
Connected Companies & Entities
9 Entities mapped“It integrates with technologies from Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce....”
“It integrates with technologies from Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce....”
“It integrates with technologies from Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce....”
“It integrates with technologies from Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce....”
“It integrates with technologies from Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce....”
“It integrates with technologies from Google Cloud, ElevenLabs, Uniphore, CrewAI, NiCE and Salesforce....”
“a Lenovo alliance extended AI-driven digital workplace services to more than 100,000 employees globally....”
“selection into Kraken's inaugural BPO Partner Program....”
“Gartner projected that agentic AI will autonomously resolve 80% of common customer service issues without human intervention by 2029....”
Ontology Mapping & Concepts
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