Product Success Manager I

Manages client accounts in the APAC region, focusing on relationship building and revenue growth. Oversees the client lifecycle, identifies upsell opportunities, and ensures client satisfaction within the adtech ecosystem.

This Customer Success Manager drives client success and satisfaction across the APAC region, serving as the primary point of contact for key accounts. The role involves developing strategic account plans, conducting training webinars, and identifying upsell/cross-sell opportunities to drive retention and expansion. The ideal candidate has at least 3 years of experience in Customer Success or Account Management and will help build the regional team from the ground up.

This role owns the customer relationship across a portfolio of education customers in Asia, helping them realize measurable value from the Instructure ecosystem. The Customer Success Manager takes a consultative, proactive approach, building strategic relationships, driving adoption, and identifying growth opportunities. They also own renewal readiness, coordinate across internal teams, and maintain visibility of customer strategy through disciplined use of Customer Success systems.

This Technical Account Manager role serves as the main point of contact for clients, ensuring technical support and account management. The TAM will handle client onboarding, troubleshooting, and ongoing relationship management, requiring a blend of technical and customer-facing skills.

This role is responsible for building the attribution and tracking foundation to provide a trusted picture of marketing's influence across the customer journey. The Senior Marketing Operations Manager will lead the shift from manual campaign and event work into automation, focusing on operational efficiency and data-driven decision-making. This position is critical for scaling marketing efforts and improving ROI measurement.

Owns architecture decisions and builds reusable components to consolidate Coaching & Player Personnel products onto a shared technical foundation. This full-stack role focuses on improving the technical infrastructure and code reuse across the CPP product suite.

Develops statistical and machine learning models for soccer player recruitment using player tracking data. Focuses on building models that partner clubs use to evaluate and recruit players.