Lead Customer Success Manager

Leads customer success initiatives for key accounts, developing strategies to maximize client value and retention. Mentors junior team members and drives process improvements.

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.

This role serves as the central link between the agency, clients, and partners, managing projects from classic and digital campaigns to TVC productions and website projects. Responsibilities include independent project management, budget control, client meetings, and process optimization. Requires at least 3 years of agency experience, strong communication skills, and proficiency in project management tools and MS Office/Keynote.