Customer Success Operations Associate (12-month contract)

This role is an entry-level customer success position, focusing on supporting customer satisfaction and retention. The associate will assist with onboarding, adoption, and resolving customer inquiries.

This role manages customer success for a portfolio of accounts, ensuring satisfaction, retention, and product adoption. The manager will drive renewals and identify growth opportunities.

This role manages customer success for commercial accounts, focusing on adoption, satisfaction, and retention. The manager will drive renewals and identify growth opportunities.

Delivers value and exceptional customer experience to US-based customers, owning retention, expansion, and overall customer satisfaction. Manages a book of business, conducts QBRs, and drives adoption of Okendo's suite of products (Reviews, Referrals, Quizzes, Loyalty, Surveys). Collaborates with Support, Onboarding, and Solutions Engineering to ensure merchants are set up properly and issues are resolved proactively.

This role involves qualifying and converting inbound leads for small and medium-sized businesses. The representative will manage the sales pipeline, engage with prospects, and drive revenue growth for the SMB segment.

This role involves creating high-quality, SEO-optimized content to drive organic traffic and improve search rankings. The writer will produce articles, guides, and other content that supports the company's inbound marketing strategy, requiring strong SEO knowledge and content creation skills.

This internship offers hands-on experience in software engineering within the digital signage industry. Interns will work on real projects, gaining practical skills in a collaborative environment.