CA
carwow· HQ in Floor 2, Verde Building, Bressenden Place, London SW1E 5DU, GB

Customer Service Team Lead

Location: Porto · Category: Customer Success & Client Operations · Seniority: Lead · Posted: September 11, 2026 · Verified: Sep 27, 2026

Role Overview & Description

This role leads and supports a team of Customer Service Agents at Carwow, providing coaching, performance management, and operational improvements. The Team Lead handles escalated customer issues, builds training materials, and steps into agent duties when needed. The role focuses on maintaining high customer satisfaction across phone, email, chat, and messaging channels.
Source & Transparency: This position was structured directly from the publicly accessible career portal of carwow. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

CA

Automotive marketplace and media platform connecting car buyers, sellers and dealers.

Similar Positions in DACH

Related roles across advertising, media, and data

Verified todayHamburgCustomer Success & Client OperationsJunior

The Associate Account Manager supports client relationships and project execution for digital content marketing campaigns at Content Fleet GmbH. The role involves customer care, project management, and collaboration with clients, requiring initial relevant experience.

Verified 1d agoGermanyCustomer Success & Client OperationsSenior

Manages and grows a portfolio of agency and direct clients in Germany, focusing on client success, commercial growth, campaign performance, and platform expertise. Requires strong client relationship management and digital advertising knowledge.

Verified todayDusseldorf, GermanyCustomer Success & Client OperationsLead

This role leads programmatic advertising operations, focusing on Google's programmatic platforms. The Group Head will oversee campaign execution, optimization, and team leadership to drive performance and yield for clients.

Verified todayDusseldorf, GermanyCustomer Success & Client OperationsLead

This role leads programmatic advertising operations for Google, focusing on campaign execution, optimization, and client delivery. It requires deep expertise in programmatic platforms and trading strategies to drive performance and yield for clients.

More Positions at carwow

3 more open roles

Verified 8d agoLondonSales & Business DevelopmentMid-Level

This Business Development Manager role drives adoption of Carwow's buying platform by winning and onboarding independent motor traders and franchise dealer groups. The role is phone-first, focusing on high-volume outreach, consultative selling, and upselling additional services. It requires automotive retail experience and strong negotiation skills.

Verified 8d agoLondonSales & Business DevelopmentMid-Level

This Partner Acquisition Specialist role focuses on creating qualified pipeline through cold outbound outreach for Used Car Advertising. The specialist will cold-call dealers, qualify leads, and book meetings for Business Development Managers. The role requires resilience, discipline, and a willingness to learn sales fundamentals.

Verified 8d agoLondonSales & Business DevelopmentMid-Level

This Account Manager role manages a portfolio of dealer partners on the Carwow platform, focusing on driving performance, retention, and upsell opportunities. Responsibilities include proactive communication, onboarding, training, and performance analysis to enhance dealer ROI. The role requires strong relationship-building and consultative problem-solving skills.