CU
Customer.io

Staff Software Engineer, Product/AI

Location: Americas Remote · Category: Engineering & Development · Seniority: Lead · Posted: November 11, 2026 · Verified: Nov 11, 2026

Role Overview & Description

This staff-level role leads AI product engineering at Customer.io, integrating advanced AI capabilities into the platform. The engineer will drive innovation and technical excellence, shaping the AI strategy and implementation across the product.
Hiring Telemetry · Expansion Signal

Track team expansion and market signals for Customer.io

Polaris7 monitors open roles, strategic market movements, and M&A developments in real time. Get automated intelligence briefings on Customer.io and benchmark against direct competitors.

Source & Transparency: This position was structured directly from the publicly accessible career portal of Customer.io. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.
Company IntelligenceVerified Profile
CU

Customer.io

customer.io

Marketing automation platform for event-driven lifecycle messaging.

Similar Positions in DACH

Related roles across advertising, media, and data

Re-check scheduledPrague, Prague, CzechiaEngineering & DevelopmentStaff

The Staff AI Enablement Engineer will lead AI enablement initiatives, ensuring AI capabilities are effectively integrated and adopted across products. This role involves technical leadership and cross-functional collaboration.

Re-check scheduledSan Francisco (Remote)RemoteEngineering & DevelopmentSenior

This hybrid product engineering and GTM role owns the direction of You.com's API surface, shaping products like real-time monitoring and agent-native retrieval primitives while working directly with strategic customers to win and expand accounts. The role requires deep technical expertise in the AI agent and LLM ecosystem, hands-on coding ability, and the skill to translate customer insights into product roadmap decisions. Success involves balancing technical product specs, customer debugging, and executive pitches to drive adoption of the core search APIs.

Re-check scheduledAustin, TXEngineering & DevelopmentLead

Leads the AI engineering team, focusing on developing and integrating AI capabilities into the company's e-commerce platform. Requires strong leadership and AI/ML expertise.

Verified 4w agoUnited StatesEngineering & DevelopmentLead

The Staff Software Engineer, AI serves as the technical lead for the AI Core team, architecting and developing Compass, the AI agent platform that automates media planning, buying, and operations. This role involves building orchestration, tooling, and evaluation infrastructure for LLM-powered agents in the ad tech domain, and exposing the Basis platform to agents via MCP and A2A. The engineer will also establish best practices for agentic and AI-assisted development across Basis Engineering.

More Positions at Customer.io

3 more open roles

Verified 2d agoAmericas RemoteRemoteCustomer Success & Client OperationsMid-Level

This role optimizes email deliverability for customers, managing sender reputation and compliance. The specialist provides expertise on best practices to ensure high inbox placement rates and effective email communication.

Verified 2d agoAmericas RemoteRemoteCustomer Success & Client OperationsMid-Level

This role manages and grows a portfolio of customer accounts in the Americas, focusing on retention and expansion. The Account Manager is responsible for ensuring customer satisfaction and driving upsell opportunities within the existing customer base.

Verified 2d agoAPAC Remote; EMEA RemoteRemoteCustomer Success & Client OperationsMid-Level

This role drives customer adoption and satisfaction for clients in the APAC and EMEA regions. The Customer Success Manager ensures clients achieve their goals with the platform, focusing on retention and growth.