Senior Customer Success Executive

This role manages and nurtures relationships with existing enterprise customers, ensuring high satisfaction, retention, and product adoption. The Senior Customer Success Manager will drive renewals, identify growth opportunities, and act as the customer's advocate within the company.

Leads strategic initiatives for customer success, focusing on high-value accounts and relationship management, collaborating with sales teams to drive revenue growth.

This role manages client relationships for TrueLoyal's loyalty solutions, focusing on successful adoption, retention, and satisfaction. The manager proactively engages with customers to drive growth and ensure long-term value from the platform.

Owns client relationships, drives retention and growth. Coordinates with internal teams to ensure high service quality and client satisfaction.

This Product Designer role focuses on designing the user and machine-facing experiences for GWI's MCP servers and APIs, enabling developers, analysts, and AI agents to access trusted data. Responsibilities include designing onboarding, authentication, tool discovery, error handling, and usage flows, as well as contributing to the design system and developer-facing content. The role requires fluency with AI tools, strong design system knowledge, and experience with API or MCP workflows, with proficiency in Figma, FigJam, and Jira.

This role is for a versatile copywriter and content creator who will develop and execute multi-channel content strategies across the full customer journey, from thought leadership articles and case studies to email campaigns and social media. The position requires end-to-end content production, including basic visual design with tools like Canva or Figma, and a focus on driving measurable business outcomes such as leads and conversions. The ideal candidate has proven B2B content marketing experience and can work autonomously in a fast-paced, hybrid environment.

This role builds and maintains the data pipelines that power GWI's insights platform, focusing on data ingestion, transformation, and storage. The engineer ensures data quality and availability, working with big data technologies and cloud infrastructure to support data-driven products.