Customer Success & Growth Lead (Founder’s Office)

This senior-level role drives customer success and retention for Userlane's enterprise clients in the US market. Based in Boston, the Senior Customer Success Manager ensures customer satisfaction and fosters long-term partnerships with key accounts.

This leadership role manages a team of customer success managers, ensuring they meet performance targets and deliver exceptional client experiences. The lead handles escalations and drives team development to optimize customer retention and satisfaction.

Lead customer success initiatives to ensure client satisfaction and retention for a B2B SaaS pricing platform. Focus on onboarding, adoption, and building strong customer relationships.

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

This role develops AI and machine learning models for predictive marketing, focusing on personalization and attribution. It requires expertise in ML algorithms, data science, and model deployment to enhance marketing performance.

This role focuses on full-stack development with an emphasis on UI/UX for analytics applications. It involves building user-friendly interfaces and integrating them with backend systems to deliver next-gen analytics tools.

This role focuses on backend development using Python and Django to build AI-driven marketing solutions. It involves designing and implementing scalable backend systems for data processing and AI integration.