MU
Mux· HQ in 88 Stevenson Street, San Francisco, CA 94105

Customer Support Engineer

Location: San Francisco, California, United States · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: June 8, 2026 · Verified: Jun 8, 2026

Role Overview & Description

Provide technical support to customers, troubleshooting issues related to Mux's video services, ensuring high customer satisfaction and resolving complex technical problems.
Hiring Telemetry · Expansion Signal

Track team expansion and market signals for Mux

Polaris7 monitors open roles, strategic market movements, and M&A developments in real time. Get automated intelligence briefings on Mux and benchmark against direct competitors.

Source & Transparency: This position was structured directly from the publicly accessible career portal of Mux. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.
Company IntelligenceVerified Profile
MU

API-based video infrastructure and analytics for developers and media platforms.

Headquarters: 88 Stevenson Street, San Francisco, CA 94105

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More Positions at Mux

3 more open roles

Re-check scheduledCustomer Success & Client OperationsLead

ABOUT MUX Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

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ABOUT MUX Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

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Lead product management for Mux's video intelligence products, driving user-centric development and market alignment. Responsibilities include integrating advanced analytics capabilities and achieving strong product-market fit.