Customer Support Engineer
Location: San Francisco, California, United States · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: June 8, 2026 · Verified: Jun 8, 2026
Role Overview & Description
About the company
Mux
mux.comAPI-based video infrastructure and analytics for developers and media platforms.
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Provides technical support and assistance to Mvix clients, resolving issues related to digital signage software and hardware. Troubleshoots problems, guides users, and ensures timely resolution to maintain client satisfaction.
More Positions at Mux
3 more open roles
ABOUT MUX Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.
ABOUT MUX Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.
Lead product management for Mux's video intelligence products, driving user-centric development and market alignment. Responsibilities include integrating advanced analytics capabilities and achieving strong product-market fit.