Service Support Specialist

This role provides enterprise-level technical product support for impact.com's partnership management platform, handling tickets, live chat, and Zoom calls. The specialist troubleshoots issues related to contracting logic, web tracking, user journeys, and integrations, while contributing to knowledge base documentation. Requires 4+ years of customer technical support experience in a SaaS or digital marketing environment, with familiarity in APIs, FTP, and HTML/CSS preferred.

This role involves handling inbound support requests and assisting clients with the company's ad tech solutions. The Inbound Support Specialist will troubleshoot issues, provide product guidance, and ensure a positive customer experience, requiring strong communication and problem-solving skills.

This role provides senior-level technical support for Equativ's AdTech platform, helping clients achieve their digital business goals. The position requires a blend of technical and consultative skills to tackle complex challenges and ensure customer satisfaction. The specialist will work within a dedicated Services team to empower customers to maximize their use of the platform.

This role serves as a senior technical authority and escalation point for complex client integrations on impact.com's platform. The lead mentors other Technical Services Engineers, resolves high-priority escalations, and acts as a liaison between clients, Product, and Engineering. Requires 8+ years of experience with expert-level proficiency in web technologies, advanced SQL querying, and a deep understanding of the digital marketing ecosystem.

This senior product engineer owns technical direction and delivery within a product development team, shaping architecture and advocating for performance and security. The role requires fluency in Python and Django, experience with REST APIs, and daily use of AI tools to integrate AI reasoning into workflows.

This role embeds a technical expert with top global advertisers and agencies to drive adoption of Adverity's new AI product, Atlas. The Forward Deployed Engineer leads technical discovery, designs custom onboarding architectures, builds AI automations, and converts trial discoveries into long-term commercial adoption.

This Account Manager role focuses on expanding a high-value portfolio of enterprise AdTech/MarTech clients, driving upsells and cross-sells to maximize Net Revenue Retention. The role involves building data-backed business cases and influencing executive stakeholders to position Adverity as a critical enabler of business outcomes.