Manager, Customer Solutions

This role leads a customer support team for a threat intelligence SaaS platform, owning KPIs, SLAs, and case quality. The manager will develop team members, handle complex technical tickets directly, and partner with Product and Engineering on defect triage and feature releases. A key focus is integrating AI into support workflows and scaling self-service to increase case deflection.

This Senior Customer Support Specialist role at Attentive provides expert technical support to UK customers via email and live chat, resolving complex platform issues and serving as the first line of escalation. The role includes training local talent, improving ticketing workflows, and collaborating with cross-functional teams to enhance the post-sale experience. Requires strong troubleshooting skills, excellent communication, and a growth mindset.

This São Paulo-based role leads the Technical Support Specialists team across the Americas, building a high-performing, autonomous, and customer-focused organization. The manager will drive continuous improvement through AI and automation to enhance troubleshooting and response capabilities. This position reports directly to the VP of Technical Support and collaborates with global leadership, Sales, and R&D.

The Customer Success Manager proactively drives product adoption and retention for Insider One's platform. They build strong customer relationships, coordinate with onboarding, technical account management, and account management teams, and serve as the primary contact to ensure maximum impact and high usage.

This role is an Account Executive focused on new business acquisition for impact.com's partnership marketing platform in Shanghai. The AE will prospect, demo, and close new SaaS deals, managing a pipeline and achieving quarterly revenue quotas. Requires 1-2 years of SaaS sales experience and strong outbound communication skills.

This role develops and maintains AI agents and generative features within impact.com's partnership management platform. The engineer focuses on prompt engineering, RAG, API integration, and model tuning using RLHF or adapter tuning on Google Cloud's Vertex AI, requiring at least 1 year of GenAI experience and Python proficiency. Responsibilities include monitoring answer quality and enhancing agent capabilities.

This Integration Engineer leads technical implementations for client partner marketing programs, focusing on cross-border e-commerce marketplace projects. The role involves designing implementation plans, leading technical discussions, delivering platform training, troubleshooting issues, and managing media migration tasks in collaboration with Sales and Customer Success teams.