Customer Success Executive (Onboarding)

The Onboarding Specialist manages the customer onboarding journey for Supermetrics' data integration products, ensuring successful adoption and retention. This role requires strong customer-facing skills, project management, and a focus on driving satisfaction.

This Customer Onboarding Manager role is responsible for transitioning new clients to Insider One's platform. The manager ensures a smooth and successful onboarding experience for clients, coordinating with the PST team.

The Technical Onboarding Specialist provides technical support during customer onboarding, ensuring seamless integration of Supermetrics' products. This role requires strong technical and customer-facing skills, and is based in Singapore.

The Customer Onboarding Manager (Implementation Project Manager) is responsible for driving the onboarding process and ensuring successful, timely outcomes for new clients. They collaborate with internal technical resources to empower and train customers on the platform, accelerating time-to-value and ensuring retention. The role is crucial for helping clients fully integrate and realize the value of Insider One's platform.

Defines and ships new AI-native products and workflow experiences for research operations at Metaforms. Conducts user discovery with research operators and agency leaders, translates messy qualitative input into product insights, and partners with engineering through delivery. This is a high-ownership 0-to-1 role requiring first-principles reasoning in ambiguous spaces.

Owns research quality end-to-end at Metaforms, designing and reviewing questionnaires, sense-checking data, and building client-ready insights reports. Acts as the research domain expert for Product and Engineering teams, ensuring AI-powered research tools meet professional methodological standards. Requires 5+ years of market research experience with strong questionnaire design and methodology expertise.

Owns the design, development, and continuous improvement of AI agent systems that power modern research operations at Metaforms. Responsibilities include building the agent harness, driving long-context handling and cascading-error mitigation, defining evaluation rubrics, and building production monitoring and eval suites for high-stakes outputs. Requires experience building and operating agentic systems in production with multi-step pipelines and tool use.