Customer Onboarding Manager - (Implementation Project Manager)
Location: Sao Paulo, Brazil · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: November 17, 2025 · Verified: Oct 9, 2026
Role Overview & Description
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Insider One
insiderone.comUnified customer engagement software for enterprise marketing teams.
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This Customer Onboarding Manager (Implementation Project Manager) role is responsible for driving the onboarding process, ensuring successful and timely outcomes for new clients. The role focuses on accelerating time to value and customer retention by helping clients fully integrate and realize the value of Insider One's platform. It involves collaborating closely with internal technical resources to empower and train customers on platform usage.
This Customer Onboarding Manager role is responsible for transitioning new clients to Insider One's platform. The manager ensures a smooth and successful onboarding experience for clients, coordinating with the PST team.
This role leads customer implementation projects for Insider One's marketing and customer engagement platform. The project manager will coordinate cross-functional teams to ensure timely and successful delivery of the platform to new clients, managing timelines, resources, and stakeholder communication. The focus is on orchestrating the full project lifecycle from kickoff to go-live.
This Customer Onboarding Manager role is responsible for driving the onboarding process for new clients, ensuring successful and timely outcomes. The role focuses on accelerating time to value and customer retention by helping clients fully integrate and realize the value of Insider One's platform. It involves collaborating with internal technical resources to empower and train customers on platform usage.
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