Customer Support Specialist (100% Remote - El Salvador)

This role supports a portfolio of clients, managing the technical details of implementation, onboarding, adoption, and growth. The Senior Customer Success Engineer will understand client obstacles, guide them to define meaningful requirements, and create innovative solutions. Requires strong technical acumen and client relationship management.

This role provides enterprise-level product support to impact.com's customers and partners, covering chat and ticketing, and empowering clients to maximize platform value. The specialist diagnoses and troubleshoots issues related to contracting logic, web tracking, user journeys, data analysis, and integrations, managing support cases to ensure timely resolution. The role requires strong communication skills, adaptability, and familiarity with APIs, FTPs, HTML/CSS, and affiliate marketing concepts.

This role provides technical assistance to customers, troubleshooting issues and ensuring smooth operation of Usercentrics products. It requires strong technical knowledge and customer service skills.

This role guides new customers through the technical setup and integration of Supermetrics products, ensuring a smooth onboarding experience. The specialist provides technical support, training, and troubleshooting during the initial adoption phase, working directly with clients to resolve integration issues and drive product adoption.

This senior role manages and optimizes email systems, Mautic (marketing automation), and data infrastructure to support product growth initiatives. Responsibilities include technical operations and system optimization.

Creates and manages social media content for the German and French markets, developing content strategies and executing campaigns to grow brand presence in these regions. Requires fluency in German and French and expertise in social media management.