Customer Success Manager
Location: Chicago, IL · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: May 6, 2026 · Verified: Jun 5, 2026
Role Overview & Description
About the company
Front
front.comB2B customer service platform for shared omnichannel inboxes and workflows.
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This role is responsible for onboarding and supporting clients, ensuring they successfully use Smartly's advertising platform. The Customer Success Manager will handle day-to-day client queries, drive product adoption, and contribute to retention efforts.
This role focuses on managing and growing relationships with key clients, ensuring they derive maximum value from Smartly's advertising platform. The Senior Customer Success Manager will drive product adoption, retention, and expansion opportunities, acting as a strategic advisor to clients.
More Positions at Front
3 more open roles
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. O
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. O
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. O