Head of Customer Success (Mediation)

This Business Director leads the investment/buying team, managing budget channelization, annual deals, and negotiations with broadcasters and vendors. The role is responsible for meeting investment KPIs, reviewing schedules for reach and CPRP delivery, and leading monthly reporting to regional leadership. Requires 8-10 years of media investment/buying experience and strong analytical and negotiation skills.

This pivotal leadership role drives digital media strategy, planning, and activation for key entertainment clients. The Implementation & Activation Director oversees a dedicated digital team, collaborates strategically across departments, and champions data-driven approaches to achieve client business objectives. Requires deep expertise in both direct and biddable digital media and experience leading digital transformation roadmaps.

This role provides operational and strategic support to the Managing Director of Client teams, ensuring structure and progress across client divisions. Responsibilities include planning and facilitating leadership meetings, driving reporting and follow-up, and preparing high-quality briefing materials. The role requires strong communication skills in Danish and English, experience in operations or project management, and the ability to handle sensitive information with discretion.

This Senior Customer Success Manager owns a portfolio of complex, high-stakes publisher relationships, acting as a strategic advisor and yield expert. The role involves leading executive business reviews, driving sophisticated optimization work around auction dynamics and floor pricing, and identifying expansion opportunities. The ideal candidate has deep programmatic knowledge and experience managing multi-stakeholder accounts.

This role owns the commercial and operational performance of BidMachine's programmatic exchange, representing it to C-level leadership of top publishers and demand partners. The Head of Exchange Product & Operations writes the product vision, executes hands-on including through code or AI-assisted coding, and tests auction component variations like bid density and traffic shaping. The role requires scaling a successful exchange, strong communication with senior partners, and demonstrated AI experience.

This hands-on Head of Non-Gaming Partnerships (Mediation) role brings non-gaming app publishers onto BidMachine's mediation platform and grows them. The leader combines go-to-market and product for the non-gaming segment, choosing which segments and markets to win first, signing publishers, and getting them integrated and live. Success is measured by revenue generated from brought-live publishers, requiring mediation or direct non-gaming monetization experience and the ability to turn publisher needs into shipped product changes.

This role owns the commercial result of BidMachine's demand-side platform (DSP) for in-app advertising, from model to campaign to gross profit. The General Manager decides which DSP components get built, makes campaigns profitable for the first affiliated games client, and then brings external advertisers on board. Success is measured by gross profit per squad employee, requiring hands-on leadership of data scientists and engineers, performance UA economics expertise, and demonstrated AI experience.