Director, Client Strategy - SMB

This director-level role oversees client services operations, managing a portfolio of key accounts and leading a team of account managers. The director will drive client growth, ensure service excellence, and align media strategies with client business goals.

This role drives high-impact commercial initiatives within ShopBack's Commercial and Growth division, working directly with C-level executives to shape data-driven solutions. The position is a fast-track leadership development role, with ownership of end-to-end initiatives and leading a small team, preparing for future P&L leadership.

This role leads and scales Braze's SMB Account Management team across EMEA, managing a team of up to 8 Account Managers focused on upsells and renewals. The Director will shape operational processes, collaborate with customer-facing teams, and drive growth and retention for SMB and mid-market customer relationships. Requires 8+ years of sales experience in mobile or marketing technology and 3+ years managing a regional team.

Direct lifecycle marketing and CRM strategy for the Shop app, optimizing customer retention and engagement. Focus on data-driven campaigns and segmentation.

This role manages enterprise client relationships, ensuring successful onboarding, adoption, and retention. The Client Strategy Manager will develop account strategies, drive value realization, and serve as the primary point of contact for strategic clients.

This role leads the creator strategy function, developing and executing initiatives to attract, engage, and grow creator partnerships. The Senior Director will define the creator value proposition, oversee program strategy, and drive measurable impact on creator-driven growth.

This Director leads growth and retention strategies for the shopper segment, focusing on user acquisition, engagement, and loyalty. The role oversees lifecycle marketing, optimizes conversion funnels, and analyzes performance to maximize shopper lifetime value.