IT Automation Engineer

This role provides hands-on and remote desktop support to end users across the EMEA region, covering hardware, software, and connectivity issues. The specialist manages the full lifecycle of end-user devices, administers Azure AD/Entra ID and Microsoft 365, and deploys endpoint security via Intune and JAMF. The position also involves documenting troubleshooting steps in Jira Service Management, authoring knowledge base articles, and collaborating with global IT, Security, and HR teams on regional initiatives.

This role provides end-user IT support, including hardware/software troubleshooting, onboarding/offboarding, and maintaining local infrastructure like server rooms and network closets. The specialist manages AV systems, IT asset inventory, and vendor coordination, ensuring SLA compliance via ITSM tools. Requires 3+ years of desktop support experience and expertise in Windows/macOS, networking basics, and MDM tools.

This role provides technical support for workplace technology, including hardware, software, and network issues. The engineer will troubleshoot and resolve IT problems for employees.

This role provides specialized technical support for executive staff, ensuring seamless operation of their technology. The engineer will handle high-priority issues and maintain confidentiality.

Owns end-to-end product surfaces with a significant focus on the new Digital Twins/Simulations Lab, a 0-to-1 product. Translates complex technical systems (models, data pipelines) into intuitive, trustworthy experiences for researchers. Works closely with founders, scientists, and engineering, using modern AI design tools like Codex and Claude Design alongside Figma.

Combines analysis with automation, using AI tools as a core part of the workflow to turn Outset's internal data into decisions faster. Answers recurring business questions across GTM, People, Product, and Engineering using SQL and Python, and builds small internal tools like scripts, Slack bots, and dashboards to eliminate manual reports. Requires 3+ years of experience, fluency in SQL/Python, and a builder's instinct for automating processes.

This Research Scientist role designs and runs studies to measure and improve the fidelity of Outset's digital twin AI systems, comparing their responses to real human behavior. The scientist will co-design experiments, develop performance metrics, oversee human rating studies, and apply advanced statistical techniques from survey methodology and computational social science. The role requires a PhD in a related field and involves co-authoring papers and specifying analyses for engineering implementation.