Technical Support, Manager, Americas

This role leads the Technical Support Specialists in the Americas, building a high-performing, customer-focused team. The manager will drive continuous improvement through AI and automation, collaborate with global support leadership and other departments, and ensure effective issue resolution. Based in São Paulo, the role reports to the VP Technical Support and supports customers across all geographies.

This role leads the Technical Support Specialists in the Americas, building a high-performing, customer-focused team. The manager will drive continuous improvement through AI and automation, collaborate with global leadership, and ensure customer feedback informs product and service enhancements.

This São Paulo-based role leads the Technical Support Specialists team across the Americas, reporting to the VP of Technical Support. The manager is responsible for building a high-performing, autonomous team and evolving support delivery through AI, automation, and continuous improvement. This role collaborates closely with Sales, Services, Product, and R&D to resolve customer issues and drive organizational improvements.

Leads the Technical Support Specialists team in the Americas (Brazil, US, Canada) from São Paulo, building a high-performing, autonomous, and customer-focused organization. Drives the evolution of technical support through AI, automation, and continuous improvement, collaborating with global leadership, Sales, and R&D. Reports directly to the VP Technical Support.

This role provides hands-on IT support, troubleshooting, and end-user assistance within a 9-person IT team. Responsibilities include onboarding/offboarding users, handling IT Desk tickets, and managing Google Workspace, Okta, Office 365, MDM, and EDR systems.

This role leads an account management team to deliver best-in-class service and seamless campaign execution for clients. The Team Lead sits at the intersection of client relationships, campaign management, and cross-functional collaboration, partnering with Sales, Marketing, and Ad Operations. The focus is on maximizing client satisfaction and business growth for direct and programmatic campaigns.

This role manages a portfolio of brand direct and agency clients across the US Central region, acting as the primary point of contact from campaign kickoff through quarterly business reviews. The Account Manager combines programmatic expertise with a performance-first mindset to deliver measurable results and uncover growth opportunities. This is a client-facing role in a fast-paced, data-driven environment.