Account Manager

This Account Manager role in the Demand Operations team manages the end-to-end campaign lifecycle, ensuring client satisfaction and retention. Responsibilities include overseeing campaign timelines, monitoring performance, and serving as a point of contact for Sales, Product, Finance, and Engineering teams. The role requires strong communication skills, AI curiosity, and the ability to manage multiple priorities in a fast-paced environment.

This Account Manager role within the Demand Operations team manages the end-to-end campaign lifecycle, ensuring client satisfaction and retention. The role involves collaborating with Sales, Product Development, Finance, and Engineering to ensure smooth campaign delivery, monitoring performance, and optimizing workflow systems. The ideal candidate has 1+ years of experience and a willingness to leverage AI tools.

This Account Manager role within Demand Operations manages the end-to-end campaign lifecycle, ensuring client satisfaction and retention. Responsibilities include monitoring Managed Service offerings, collaborating with Sales, Product, Finance, and Engineering teams, and optimizing workflow systems, with a focus on leveraging AI tools.

Manages client accounts to build and maintain strong relationships, driving retention and revenue growth. Responsibilities include understanding client needs, coordinating internal resources, and identifying upsell and cross-sell opportunities within the assigned portfolio.

Leads the Technical Support Specialists team in the Americas (Brazil, US, Canada) from São Paulo, building a high-performing, autonomous, and customer-focused organization. Drives the evolution of technical support through AI, automation, and continuous improvement, collaborating with global leadership, Sales, and R&D. Reports directly to the VP Technical Support.

This role provides hands-on IT support, troubleshooting, and end-user assistance within a 9-person IT team. Responsibilities include onboarding/offboarding users, handling IT Desk tickets, and managing Google Workspace, Okta, Office 365, MDM, and EDR systems.

Leads an account management team delivering best-in-class service and seamless campaign execution for Equativ's clients. Sits at the intersection of client relationships, campaign management, and cross-functional collaboration, partnering with Sales, Marketing, and Ad Operations. Supports both direct and programmatic campaigns for innovative industry partners.