Engagement Manager, Mid-Market

Manager, Programmatic Engagement

Manager, Programmatic Engagement

This role manages and grows relationships with enterprise customers, ensuring they derive maximum value from Showpad's platform. The Account Manager will focus on retention, upsell opportunities, and customer satisfaction.

This role leads the development and execution of partner marketing strategies to drive joint growth with strategic partners. The Senior Partner Marketing Manager will collaborate with sales and partnerships teams to create co-marketing campaigns, enablement materials, and events. Success requires strong project management and cross-functional communication skills.

Manages a team of support engineers to ensure high-quality technical support and customer satisfaction. Oversees escalations, team performance, and process improvements.

Leads the development of AI-powered products, defining requirements and managing the product lifecycle from ideation to launch, requiring deep understanding of machine learning and product management experience.

Owns the strategy and roadmap for the company's web presence, coordinating with engineering and marketing to optimize user experience and conversion, requiring expertise in web technologies and cross-functional collaboration.