Enterprise Customer Success Manager

This role manages relationships with enterprise customers, ensuring they derive maximum value from Similarweb's digital intelligence platform. The Customer Success Manager will drive adoption, retention, and growth by understanding client goals and providing strategic guidance.

The Senior Customer Success Manager for Enterprise will manage a portfolio of large enterprise accounts, driving adoption, retention, and expansion of Similarweb's platform. This role involves strategic partnership, executive relationships, and complex issue resolution.

The Customer Success Manager for SMB/Enterprise will handle a mixed portfolio of small, medium, and enterprise clients, ensuring high satisfaction and product adoption. This role requires adaptability to serve different client needs and drive renewals and upsells.

This apprenticeship role supports security operations, cloud and identity security, vulnerability management, and compliance within the Security & IT team. The apprentice will triage findings from AWS GuardDuty, Inspector, Security Hub, and CrowdStrike Falcon, participate in access reviews and incident response, and maintain endpoint security baselines. This is a work-study position (contrat d'apprentissage) reporting to the Security & IT Manager.

This senior individual contributor role takes end-to-end design ownership across multiple products in the Privacy and Consent Management Platform, acting as design peer-lead for seven product managers. The designer will lead discovery through delivery, shape decisions upstream, and build research practices while prototyping rapidly with AI tools like Figma Make and Claude. Requires 5+ years of product/UX design experience, fluency in Figma, and comfort in ambiguous, engineering-heavy environments.

This role owns a mid-market portfolio focused on renewals, upsell, and cross-sell, managing the full commercial relationship from discovery to closing. The Key Account Manager will develop growth strategies in partnership with Customer Success, map accounts for new opportunities, and maintain accurate revenue forecasting. Requires 3+ years of SaaS account management experience, CRM proficiency in Salesforce, and fluency in English and French.