Associate Technical Account Manager

Manages technical relationships with clients to ensure satisfaction and success, addressing technical issues and providing solutions. Requires deep understanding of AfterShip's API platform and logistics tracking to resolve client challenges.

This role focuses on managing the technical onboarding of new clients, ensuring smooth implementation and adoption of Smartly's platform. The Technical Account Manager will act as the primary technical point of contact during the onboarding phase, coordinating with internal teams to configure solutions and address client-specific requirements. Success is measured by efficient, high-quality onboarding experiences that set the foundation for long-term client retention.

This role involves providing technical support within a digital advertising sales house environment. The position likely requires troubleshooting and assisting with ad tech platforms, with a focus on supporting the company's publisher and retail media services.

This role secures Bird's cloud infrastructure and communication platform, focusing on threat detection, incident response, and security architecture. The engineer will protect customer data and ensure compliance with SOC 2 and GDPR standards.