Bird
Bird is a b2B customer communications platform for messaging, CRM and automation.
Bird operates in the B2B SaaS Provider segment.
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Distinction
This company is a B2B communications and customer engagement software provider, not the consumer scooter business that also uses the Bird name. It is also not a foundational LLM provider; its AI features sit within communications, CRM and automation software.
- Founded
- 2011
- Headquarters
- Netherlands
- Core Segment
- B2B SaaS Provider
- Company Size
- 501–1,000
- Official Links
- Website
- Verified
- 2026-04-22
Key insights about Bird
Bird: About
Bird operates a B2B SaaS and communications infrastructure model. It sells software access to a unified platform that combines messaging channels, customer data, CRM and workflow automation, while also monetising message delivery and related communications usage across email, SMS, WhatsApp and voice. The platform creates value by consolidating fragmented customer engagement tools into one stack for marketers, operations teams and developers.
Products & Services in Categories
Verified structural categorizations from the graph
Bird: Market Position
Bird is a Dutch B2B software company that provides a unified customer communications and engagement platform. Its product set combines multichannel messaging APIs for email, SMS, WhatsApp and voice with CRM, workflow automation and a customer data platform, enabling businesses to manage customer interactions and campaigns across multiple channels from one system.
The company generates revenue through a mix of software subscriptions and usage-based communications fees. Its paying customers are primarily enterprises, marketing teams, customer operations teams and developers that need programmable messaging, customer data orchestration and campaign automation. Bird has expanded its capabilities through acquisitions such as SparkPost, Pusher, 24sessions and Hull, broadening its reach across email infrastructure, in-app messaging, video engagement and CDP functionality.
Bird: Frequently Asked Questions
What is Bird?
Bird is a Dutch B2B software company that provides multichannel messaging, CRM, automation and customer data tools for business communications.
Who uses Bird?
Bird is used by enterprises, SMBs, marketing teams, customer operations teams and developers that need email, SMS, WhatsApp, voice and customer engagement infrastructure.
How does Bird make money?
Bird makes money through software subscription plans and usage-based fees for communications channels such as email, SMS, WhatsApp and voice APIs.
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