B2B SaaS Provider · vs · B2B SaaS Provider
Dialpad vs Five9
Strukturierter Technologie- und Marktvergleich · Stand 2026
Direkte Merkmalsgegenüberstellung
Dialpad · vs · Five9Cloud-Kommunikation und Contact-Center-Software mit integrierter Enterprise-KI.
Cloud-Contact-Center-Software mit KI, Analytik und Telefonie.
Vergleichsanalyse & Key Insights
Was ist der Hauptunterschied zwischen Dialpad und Five9?
Dialpad und Five9 repräsentieren das Zusammenwachsen von Unified Communications und spezialisierten Contact-Center-Lösungen. Während Dialpad sich als KI-gestützte All-in-One-Kommunikationsplattform für die gesamte Belegschaft positioniert, fokussiert sich Five9 primär auf hochskalierbare, omnichannel-fähige Contact-Center-Infrastrukturen. Damit bedient Dialpad eine breite Unternehmensbasis, wohingegen Five9 auf komplexe, kundenorientierte Service-Szenarien im Enterprise-Bereich ausgerichtet ist.
Wie unterscheiden sich die Produkte und Features von Dialpad und Five9?
Dialpad vereint Telefonie, Videokonferenzen und Messaging mit Contact-Center-Funktionen auf einer proprietären KI-Infrastruktur. Im Gegensatz dazu bietet Five9 eine spezialisierte CCaaS-Suite mit hochentwickeltem Omnichannel-Routing, Outbound-Kampagnenmanagement und Workforce-Engagement-Tools. Während Dialpad durch hervorragende interne Kollaborationsfeatures besticht, glänzt Five9 bei der Orchestrierung komplexer Workflows und tiefen Enterprise-CRM-Integrationen für dedizierte Kundenservice-Abteilungen.
Welche Alternativen gibt es zu Dialpad und Five9?
Bei der Evaluierung von Dialpad und Five9 prüfen Enterprise-Entscheider häufig auch weitere Plattformen im Bereich Conversational AI & Chatbots, Chat & Conversational UI und B2B SaaS Provider. Die erweiterte Wettbewerbslandschaft und detaillierte Marktprofile findest du direkt auf Polaris7.
Echtzeit-Beobachtung
Aktuelle Marktsignale & News: Dialpad vs Five9
Öffentlich erfasste Marktbewegungen, Partnerschaften, Produkt-Updates und strategische Ankündigungen aus dem Knowledge-Graphen.
Dialpad
Letzte Aktivitäten
- ·Dialpad
What's new at Dialpad: September 2026
- ·https://martechseries.com/feed/Conversational AI
Dialpad and Glean Announce Integration for Conversation Insights
Dialpad announced a new integration with enterprise AI company Glean that brings Dialpad’s conversational intelligence (voice and text, AI and human) into Glean’s enterprise knowledge platform. Dialpad has joined the Glean Partner Network and will demo the integration at Glean:GO 2026. The integration is intended to make customer conversations discoverable and actionable alongside documents, systems and workflows, enabling in-call assistance, richer context for sales and service, improved QA and faster post-call follow-up.
- Dialpad announced a new integration with enterprise AI company Glean to connect conversational intelligence with enterprise knowledge.
- Dialpad joined the newly launched Glean Partner Network.
- The integration will be demoed at Glean:GO 2026.
Five9
Letzte Aktivitäten
- ·CMSWireAI in Customer Service
Five9 Debuts Agentic Voice AI Agents for Contact Centers
Five9 launched a new release of its Voice AI Agents and introduced AI Agent Studio at Customer Contact Week in Las Vegas on June 23, 2026. The solution targets enterprises seeking to replace scripted bots and legacy IVR systems with agentic AI for customer self-service. Key features include multi-agent orchestration, human-like voice interaction, secure tool calling, and context-rich warm handoffs between AI and human agents. The company also cited internal research showing 65% of organizations are implementing at least one AI use case, with self-service automation at 42%. Five9 reported record full-year 2025 revenue of $1.149 billion and Q1 2026 revenue of $305.3 million. CEO Amit Mathradas and CMO Jay Lee were recently appointed. Additionally, Five9 partnered with Google Cloud to launch a joint enterprise CX AI solution in January.
- Five9 launched new Voice AI Agents and AI Agent Studio on June 23, 2026.
- The release enables multi-agent orchestration and human-AI handoffs.
- Five9 reported Q1 2026 revenue of $305.3 million, up 9% year-over-year.
- ·CMSWireFinancials
Five9 Raises AI Growth Outlook to 60% After Strong Q2
Five9 reported Q2 2026 revenue of $312.4 million, up 10% year-over-year, and subscription revenue growth of 14%. AI revenue accelerated 78% to $39 million, now representing 15% of subscription revenue, prompting the company to raise its full-year AI growth outlook to at least 60%. CEO Amit Mathradas highlighted a five-year, roughly $100 million total-contract-value deal with a Fortune 100 financial services firm, closed via the Google Cloud Marketplace, and argued that Five9's voice and routing heritage differentiates it from AI point solutions. The company also made three executive hires to shift from product-selling to platform-and-outcomes selling, and emphasized a growing trend of on-premises customers migrating to cloud to support agentic voice AI.
- Five9 reported Q2 2026 revenue of $312.4 million, up 10% year-over-year.
- AI revenue reached $39 million in Q2, up 78% year-over-year, and now constitutes 15% of subscription revenue.
- Five9 raised its full-year 2026 AI growth outlook to at least 60%, up from the previous 'more than 40%' outlook.
- ·Five9
Five9 named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms
Five9 named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms (August 26, 2026)
Exakte Ökosystem-Überschneidungen vergleichen
Erkunde alle tiefen Marktbeziehungen in Polaris7. Entdecke gemeinsame Kunden, integrierte Technologien, SDK-Schnittstellen und überlappende Partner von Dialpad und Five9 im Markt-Ökosystem.