Workato vs Zapier

Workato Launches Otto AI Superagent for Teams

Workato announced a self-serve launch of Otto — an autonomous, multiplayer AI "superagent" — now available to individuals and teams via Slack, the web, and SMS with a 30-day free trial. Otto runs on Workato’s control and execution platform and is powered by Anthropic’s Claude through the Claude Agent SDK. The agent plans and executes multi-step projects across applications (claiming access to 1,400+ connectors) and builds persistent memories tied to team and individual context. Customers and partners quoted in the announcement include GitLab, Casco, and Box, which describe integrations (including a native GitLab plugin) and use cases spanning marketing campaigns, sales tracking, and go-to-market operations.

• Workato announced Otto is available to individuals and teams in Slack, on the web, and via SMS.
• Otto is powered by Claude, Anthropic’s model, via the Claude Agent SDK.
• Workato says Otto can act across more than 1,400 business application connectors and 20 widely used work apps.

Workato Launches Enterprise MCP Registry for AI Governance

Workato announced the Enterprise MCP Registry as part of its Workato Enterprise MCP control and execution platform for enterprise AI. The Registry provides a governed system of record for MCP servers across an organization and works alongside MCP Composer, MCP Gateway, and MCP Proxy to enable discovery, versioning, centralized policy enforcement, identity-backed execution, and auditability. Workato is shipping more than 60 production-ready Enterprise MCP servers and promotes reusable "Enterprise Skills" that encapsulate business logic and multi-system workflows for AI agents. The company cites strong customer adoption—customer-published servers grew over 2,100% in six months and 43% of current customer-published servers began from Workato’s pre-built servers—while highlighting integrations with mission-critical systems such as SAP, Oracle Fusion Cloud, Workday, ServiceNow, Salesforce, Snowflake, and Databricks.

• Workato announced the Enterprise MCP Registry to govern Model Context Protocol (MCP) servers across enterprises.
• Workato is offering more than 60 production-ready Enterprise MCP servers as part of Workato Enterprise MCP.
• Workato pairs the Registry with MCP Composer, MCP Gateway, MCP Proxy, Verified User Access (VUA), and centralized audit trails for governance and security.

Product Scoop – June 2026

June's updates focus on giving builders more control over Genie knowledge and observability, extending the MCP Gateway with new capabilities, and adding usage visibility for Embed customers. With the Enterprise Context by Workato connector, builders can manage knowledge base documents directly from a recipe, and Genie Conversation Log Streaming gives security and operations teams full visibility into every Genie conversation. In Slack, For MCP Gateway, MCP Apps let any skill…

Zapier Automates Marketing Funnels with ChatGPT Work

Zapier's enterprise marketing team uses ChatGPT Work to automate funnel QA/QC, campaign asset creation, and reporting. The system performs quality assurance on thousands of leads monthly, surfaces recurring pipeline issues via an executive dashboard, and generates campaign assets quickly, allowing the team to focus on creative and strategic work. Zapier reports the automation yields seven-figure pipeline impact handed off to sales each month. The team plans to move toward always-on automation loops and a shared contextual “brain” integrating meetings, call recordings, and market insights.

• Zapier's enterprise marketing team uses ChatGPT Work to build automated funnel optimization systems.
• The system performs automatic QA/QC on thousands of leads every month.
• Zapier quantified the project's impact as seven figures in pipeline delivered to sales monthly.

Update Claude Code for Claude 5 Models

This newsletter explains how to adapt Claude Code workflows for Anthropic’s new 5-series models (Sonnet, Opus, Fable). The author highlights that the Claude team removed roughly 80% of the Claude Code system prompt for Opus 5 and found the model performed better, and recommends starting from Claude Code’s safe mode to identify obsolete customizations. The post links to an /update-to-cc-5 skill that automates the three recommended transformations, and lists related AI industry updates (Google Gemini leadership changes, Meta and Nvidia model releases, feature updates across tools, and recent fundraising). It also calls out several tooling updates (Zapier SDK, Wispr Flow, Superblocks, Arcads, Helena) and notes Sapiom’s $35M raise.

• Anthropic’s Claude Code team deleted ~80% of the Claude Code system prompt for Opus 5 and observed improved performance.
• Claude Code provides a safe mode to baseline behavior and compare outputs with customizations.
• The author published a downloadable skill that runs /update-to-cc-5 to automate recommended changes for Claude 5 compatibility.

Twilio to remove conference_participant on Aug 1, 2026

Twilio will remove the conference_participant field from Voice Insights Call Summary on August 1, 2026. The field will remain in responses but its attributes will uniformly return null (HTTP 200 unchanged) across both the REST API and Event Streams. Twilio points customers to the separate Conference Insights APIs (conference- and participant-keyed resources) as the replacement, meaning migrations require capturing or mapping ConferenceSid/ParticipantSid and reshaping call-centric storage to conference-centric storage. Because the change preserves response shape and status codes, analytics and pipeline consumers that relied on conference_participant may silently see conference metrics decay to zero rather than generate errors.

• Twilio will remove the conference_participant field from Voice Insights Call Summary on August 1, 2026, affecting both the REST API and Event Streams.
• After removal the field remains present in responses but conference_participant.attributes will return null for all calls while responses continue to be HTTP 200.
• Twilio's recommended replacement is the separate Conference Insights APIs, which are keyed by ConferenceSid and ParticipantSid (conference-centric addressing).