Observed Signal · Sep 25, 2026 · Recognition · Source: https://martechseries.com/feed/ · Impact: 2/5 · Sentiment: Positive
Workato Named Gartner Customers' Choice for iPaaS
Workato, a leading control and execution platform for enterprise AI, has been recognized as a Customers' Choice in the 2026 Gartner Peer Insights 'Voice of the Customer' for Integration Platform as a Service (iPaaS) for the third time. The recognition is based on user reviews, with Workato receiving a rating of 4.9 out of 5.0 stars, the highest among all vendors in the report, and no reviews below four stars out of 112 reviews as of June 30, 2026. 97% of customers indicated they would recommend the platform. Workato's platform provides a neutral layer for AI orchestration, helping enterprises mitigate risk, improve token costs, and scale AI with governance. The company recently expanded its platform with the general availability of Workato AIRO, a multi-agent system for agentic engineering.
This is a recognition of Workato in Gartner Peer Insights, which is relevant to the MarTech industry as it highlights customer satisfaction and platform capabilities, but it is not a major industry-shifting event.
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Key Takeaways & Evidence Grounding
- Workato named Customers' Choice in 2026 Gartner Peer Insights 'Voice of the Customer' for iPaaS for the third time.
- Workato achieved a 4.9 out of 5.0 star rating, the highest of any vendor in the report.
- Based on 112 reviews as of June 30, 2026, with 97% of customers willing to recommend the platform.
- Workato launched Workato AIRO in July, a multi-agent system for agentic engineering.
Connected Companies & Entities
2 Entities mapped“Workato, the leading Control and Execution Platform for Enterprise AI, announced today that it has again been recognized as a Customers’ Cho...”
“Gartner, Voice of the Customer for Business Orchestration and Automation Technologies, 27 August 2026...”
Ontology Mapping & Concepts
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