ServiceNow vs Workato

Introducing Flow by ServiceNow: a new AI-native service desk that deploys instantly

ServiceNow announced the launch of Flow, a new AI-native service desk that deploys instantly, on October 01, 2026.

Meta Hires MongoDB CEO CJ Desai to Lead Enterprise Unit

Meta has launched 'Meta Enterprise Platform,' a new initiative to bring its AI stack—including Muse, Meta Business Agent, Muse API, and Muse Code—to businesses. To lead this effort, Meta hired CJ Desai, who had been CEO of MongoDB for less than a year. Desai reports directly to Mark Zuckerberg. The announcement caused MongoDB shares to drop over 18% (or 17% in some reports), and MongoDB appointed Dev Ittycheria as interim president and CEO. Desai's move highlights Meta's strategy to monetize its AI investments and intensify competition for top AI talent, especially as its Muse AI assistant gains popularity.

• Meta announced 'Meta Enterprise Platform' to expand AI offerings to businesses.
• Meta hired CJ Desai, CEO of MongoDB, to lead the new platform unit reporting to Mark Zuckerberg.
• The platform includes Muse AI agent, Meta Business Agent, Muse API, and Muse Code.

INRY deploys ServiceNow EmployeeWorks in six weeks, replacing its legacy portal with an AI front door to work

INRY, a ServiceNow partner, deployed ServiceNow EmployeeWorks in six weeks, replacing its legacy portal with an AI front door to work. This customer success story highlights the rapid deployment and benefits of ServiceNow's EmployeeWorks product.

Workato Named Gartner Customers' Choice for iPaaS

Workato, a leading control and execution platform for enterprise AI, has been recognized as a Customers' Choice in the 2026 Gartner Peer Insights 'Voice of the Customer' for Integration Platform as a Service (iPaaS) for the third time. The recognition is based on user reviews, with Workato receiving a rating of 4.9 out of 5.0 stars, the highest among all vendors in the report, and no reviews below four stars out of 112 reviews as of June 30, 2026. 97% of customers indicated they would recommend the platform. Workato's platform provides a neutral layer for AI orchestration, helping enterprises mitigate risk, improve token costs, and scale AI with governance. The company recently expanded its platform with the general availability of Workato AIRO, a multi-agent system for agentic engineering.

• Workato named Customers' Choice in 2026 Gartner Peer Insights 'Voice of the Customer' for iPaaS for the third time.
• Workato achieved a 4.9 out of 5.0 star rating, the highest of any vendor in the report.
• Based on 112 reviews as of June 30, 2026, with 97% of customers willing to recommend the platform.

Workato unveils AIRO, new Control and Execution Platform for Enterprise AI

At its WOW 2026 conference, Workato unveiled AIRO as the new primary interface for its platform, along with several enhancements: Live Process Graph for enterprise process context, an Enterprise AI Control Plane for governance and cost control (including Model Gateway and AI Registry), Agent Evals for continuous agent monitoring, and Workato XChange, an internal marketplace for reusable AI assets. These additions aim to help enterprises scale AI deployments with governance and efficiency. Workato CEO Vijay Tella emphasized the need for a neutral control layer to enable effective AI scaling. TCS consultant Shailesh Ghaisas noted AIRO's potential to accelerate modernization while maintaining governance.

• Workato unveiled AIRO as the new primary interface for building, deploying, and governing AI on its platform.
• Live Process Graph provides AI with enterprise process context, including business knowledge, design, and runtime execution.
• The Enterprise AI Control Plane includes an AI Gateway spanning Model, MCP, Agent, and API Gateways.