HCLTech vs Workato

HCLTech Newsroom: HCLSoftware to Acquire Robotiq.ai, HCLTech launches AI-powered wealth study, M Group selects HCLTech for AI-led IT transformation, and more

HCLTech's newsroom features multiple press releases: HCLSoftware to acquire Robotiq.ai to enhance HCL UnO Agentic; HCLTech launches first-of-its-kind AI-powered study for wealth management; M Group selects HCLTech for AI-led IT transformation across 200+ locations; HCLTech named Leader in Everest Group's PLM Services PEAK Matrix; HCLTech launches The Silicon Shift report; HCLTech launches HCLTech Pulse; HCLTech named Leader in ISG Procurement Services; HCLTech and CrowdStrike expand partnership; HCLFoundation and UP government extend partnership.

HCLTech launches Advanced Semiconductor Lab with Rs. 185 crore investment

The Bengaluru facility strengthens India’s position in the global chip ecosystem and is set to drive semiconductor innovation. Also, HCLTech and Transport for NSW to explore AI-powered traffic insights for India.

The Customer Trust Framework Brands Will Need to Make AI Pay Off

This article from CMSWire discusses why only 18% of brands see revenue impact from AI adoption, attributing the gap to customer trust rather than technology. It introduces the 'Triangle of Trust' framework—authenticity, logic, and empathy—coined by Harvard Business School professors Frances Frei and Anne Morris as a method to build trust in AI-driven customer experiences. The author advises brands to beta test AI tools with a smaller customer group before scaling and to incorporate human-like, empathetic interactions to accelerate trust. The piece cites an HCLTech report and offers practical steps for brands to close the AI revenue gap.

• Only 18% of brands report seeing revenue impact from AI investments, according to an HCLTech report.
• The Triangle of Trust framework consists of authenticity, logic, and empathy.
• The framework was coined by Harvard Business School professor Frances Frei and Anne Morris.

Workato Named Gartner Customers' Choice for iPaaS

Workato, a leading control and execution platform for enterprise AI, has been recognized as a Customers' Choice in the 2026 Gartner Peer Insights 'Voice of the Customer' for Integration Platform as a Service (iPaaS) for the third time. The recognition is based on user reviews, with Workato receiving a rating of 4.9 out of 5.0 stars, the highest among all vendors in the report, and no reviews below four stars out of 112 reviews as of June 30, 2026. 97% of customers indicated they would recommend the platform. Workato's platform provides a neutral layer for AI orchestration, helping enterprises mitigate risk, improve token costs, and scale AI with governance. The company recently expanded its platform with the general availability of Workato AIRO, a multi-agent system for agentic engineering.

• Workato named Customers' Choice in 2026 Gartner Peer Insights 'Voice of the Customer' for iPaaS for the third time.
• Workato achieved a 4.9 out of 5.0 star rating, the highest of any vendor in the report.
• Based on 112 reviews as of June 30, 2026, with 97% of customers willing to recommend the platform.

Workato unveils AIRO, new Control and Execution Platform for Enterprise AI

At its WOW 2026 conference, Workato unveiled AIRO as the new primary interface for its platform, along with several enhancements: Live Process Graph for enterprise process context, an Enterprise AI Control Plane for governance and cost control (including Model Gateway and AI Registry), Agent Evals for continuous agent monitoring, and Workato XChange, an internal marketplace for reusable AI assets. These additions aim to help enterprises scale AI deployments with governance and efficiency. Workato CEO Vijay Tella emphasized the need for a neutral control layer to enable effective AI scaling. TCS consultant Shailesh Ghaisas noted AIRO's potential to accelerate modernization while maintaining governance.

• Workato unveiled AIRO as the new primary interface for building, deploying, and governing AI on its platform.
• Live Process Graph provides AI with enterprise process context, including business knowledge, design, and runtime execution.
• The Enterprise AI Control Plane includes an AI Gateway spanning Model, MCP, Agent, and API Gateways.

Workato Launches Otto AI Superagent for Teams

Workato announced a self-serve launch of Otto — an autonomous, multiplayer AI "superagent" — now available to individuals and teams via Slack, the web, and SMS with a 30-day free trial. Otto runs on Workato’s control and execution platform and is powered by Anthropic’s Claude through the Claude Agent SDK. The agent plans and executes multi-step projects across applications (claiming access to 1,400+ connectors) and builds persistent memories tied to team and individual context. Customers and partners quoted in the announcement include GitLab, Casco, and Box, which describe integrations (including a native GitLab plugin) and use cases spanning marketing campaigns, sales tracking, and go-to-market operations.

• Workato announced Otto is available to individuals and teams in Slack, on the web, and via SMS.
• Otto is powered by Claude, Anthropic’s model, via the Claude Agent SDK.
• Workato says Otto can act across more than 1,400 business application connectors and 20 widely used work apps.