Freshdesk vs ServiceNow

10-Q Financial Filing Analysis for Freshdesk (2026-11-03)

Freshworks Inc. (Freshdesk) reported solid financial performance for the third quarter ended September 30, 2026, generating revenue of $245.4 million, a 14% increase year-over-year. The company achieved GAAP operating income of $28.2 million and net income of $18.3 million, swinging from an operating loss of $(7.5) million and net loss of $(4.7) million in Q3 2025. This profitability improvement was supported by operating expense discipline, lower stock-based compensation following the departure of the former Executive Chairman, and a restructuring completed earlier in 2026. Non-GAAP income from operations reached $73.2 million, and free cash flow rose to $72.7 million for the quarter. Freshworks maintained high gross margins at 85% and expanded ARR from customers paying over $5,000 to 93% of total ARR. The company also executed on its capital allocation strategy, repurchasing $231.7 million of Class A common stock during the nine-month period, while deploying cash into strategic M&A including the acquisition of FireHydrant and subsequent acquisitions of Torii and Robusta.

• Q3 2026 total revenue reached $245.43 million (+14% YoY), driving nine-month revenue to $711.44 million (+15% YoY).
• Operating profitability improved significantly to GAAP operating income of $28.22 million in Q3 2026 compared to an operating loss of $(7.46) million in Q3 2025.
• Active capital return with 26.78 million Class A shares repurchased for $231.7 million in the nine months ended September 30, 2026, leaving $168.3 million remaining under the 2026 program.

Investor Presentation Released: Freshdesk

AI parsed presentation narrative: Freshworks is expanding its AI-powered unified service operations platform across Employee Experience (EX) and Customer Experience (CX). Mid-Market and Enterprise customers now represent over 60% of total ARR, driving consistent 14-16% constant currency revenue growth and expanding non-GAAP operating margins to 30%. Strategic pillars: AI-Powered Automation via Freddy AI, Enterprise & Mid-Market Segment Expansion.

ServiceNow Newsroom: New Press Releases Added

ServiceNow announced four new press releases: expansion of partnership with LTM to scale agentic AI, ServiceNow CPQ helping Keysight accelerate sales, NBA partnership extension for employee experience, and new Hiring Assistant for HR leaders.

8-K Financial Filing Analysis for ServiceNow (2026-10-28)

On October 28, 2026, ServiceNow, Inc. submitted a Current Report on Form 8-K under Item 2.02 (Results of Operations and Financial Condition) announcing its financial results for the third quarter ended September 30, 2026. The detailed earnings press release was furnished as Exhibit 99.1. The filing formally communicates the release of Q3 FY2026 operational performance and financial statements to the SEC and capital markets, signed by President and Chief Legal Officer Hossein Nowbar.

• ServiceNow furnished its financial results for the three months ended September 30, 2026, via an earnings press release included as Exhibit 99.1.
• The Form 8-K was furnished under Item 2.02 on October 28, 2026, signed by Hossein Nowbar, President and Chief Legal Officer.

10-Q Financial Filing Analysis for ServiceNow (2026-10-28)

ServiceNow, Inc. reported its financial results for the third quarter ended September 30, 2026, delivering total revenue of $4,106 million, an increase of 21% year-over-year from $3,407 million. Subscription revenues reached $3,988 million, up 21%, while total remaining performance obligations climbed 22% to $29.7 billion, with current RPO rising 20% to represent 46% of the total. Operating income for the quarter decreased 33% to $385 million, and net income fell to $277 million ($0.27 per diluted share) from $502 million ($0.48 per diluted share) in Q3 2025, driven by higher amortization of intangibles and expanded infrastructure and personnel investments related to recent acquisitions, including Armis Security and Veza Technologies. The company recorded $87 million in quarterly employee severance under its AI-driven workforce optimization strategy, while non-GAAP operating income reached $1,338 million.

• Total revenue increased 21% year-over-year to $4,106 million for Q3 2026, driven by a 21% growth in subscription revenue to $3,988 million, while remaining performance obligations (RPO) grew 22% to $29.7 billion.
• GAAP operating income dropped 33% to $385 million and net income fell to $277 million ($0.27 per diluted share), impacted by $198 million of intangible asset amortization from acquisitions and $87 million in workforce optimization severance costs.
• Capital deployment included $2.225 billion in share repurchases over the nine months ended September 30, 2026, alongside $9.167 billion in net cash deployed for acquisitions, including Armis Security for approximately $7.6 billion and Veza Technologies for $1.2 billion.