B2B Sales Engagement & Intelligence · B2B SaaS Provider
Freshdesk
Cloud helpdesk software for AI-assisted customer support operations.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Freshdesk
- Entity type
- COMPANY
- Founded
- 2010
- Headquarters
- San Mateo, United States
- Company size
- 1,001–5,000
- Market cluster / sector
- B2B Sales Engagement & Intelligence
- Market role
- B2B SaaS Provider
- Ticker
- FRSH
- Official website
- freshdesk.com
What Freshdesk does
Freshdesk creates value by centralising customer-support workflows in a cloud workspace that combines tickets, customer context, self-service content, routing, automation, analytics and AI assistance. Freshworks sells access on recurring subscriptions, expands accounts through higher service tiers, additional agent licences and add-ons, and cross-sells adjacent CX, CRM, communications and service-management products across its suite.
Category differentiation
Freshdesk is a customer-support helpdesk product operated by Freshworks Inc., not an independently listed company. It is not Freshservice, Freshworks’ IT and employee service-management platform, although both share the Freshworks suite and platform.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Freshdesk is a cloud customer-support helpdesk product operated by Freshworks Inc. It provides ticketing, routing, knowledge-base self-service, workflow automation, customer-history management, reporting and AI-assisted agent support. Freshdesk Omni extends the service proposition into omnichannel conversation management and AI-agent workflows, while adjacent Freshworks products provide chat, cloud calling, CRM, marketing automation and IT service management. The product sells to business customer-service teams, support-operations leaders and organisations operating email-based or omnichannel support. It generates recurring SaaS revenue through tiered per-user subscription plans, annual or monthly billing, additional licences, add-ons, enterprise agreements, professional services and marketplace procurement. Freshdesk is part of Freshworks’ wider CX and EX software suite rather than an independently reported operating company.
Company news briefing
Briefing updated:
Freshdesk's parent organisation Freshworks is expanding its AI-powered unified service operations platform across employee and customer experience segments. Mid-market and enterprise customers now represent over 60% of total annual recurring revenue, supporting consistent revenue growth and margin expansion driven by the Freddy AI automation pillars.
Business model & monetisation
Freshworks monetises Freshdesk through recurring SaaS subscriptions with tiered plans priced per user, agent or seat and billed monthly or annually. The supplied June 2025 pricing information places Freshdesk at $15–$79 per user per month on annual billing and Freshdesk Omni at $29–$109. Revenue expansion comes from premium tiers, extra licences, add-ons, enterprise contracts, professional services, marketplace applications and AWS Marketplace procurement.
- Freshdesk and Freshdesk Omni subscriptions
- Tiered per-user SaaS subscriptions billed monthly or annually
- Additional licences and product add-ons
- Seat expansion and add-on sales
- Enterprise agreements
- Contracted enterprise SaaS pricing
- Professional services
- Service Fee
- AWS Marketplace procurement
- Marketplace SaaS procurement
Products & capabilities
No products with linked sources are available in this view.
Unlock Full Intelligence Profile for Freshdesk
Get unlimited access to corporate ownership, historical M&A transactions, verified tech stack telemetry, and live market signals in the interactive Knowledge Graph.
Verified Ownership & Corporate Hierarchy
Complete corporate hierarchy traversal, shareholder cap table history, and parent holding links sourced from regulatory filings.
360° Tech Stack & Vendor Telemetry
Technical header bidding configurations, sellers.json registry nodes, CMP disclosures, and direct programmatic supply chains.
Live Market Signals & Executive Briefings
Continuous 24/7 monitoring of material M&A deals, executive shifts, product rollouts, and hiring trends across peer entities.
Competitors & alternatives
Track competitor shifts
Receive automated telemetry on strategic moves, acquisitions, and market share shifts across Freshdesk's competitive landscape.
Enterprise SaaS platform for CRM, marketing, data, analytics, and workflows.
Enterprise AI agents for omnichannel customer service automation.
B2B customer service platform for shared omnichannel inboxes and workflows.
Enterprise conversational AI for automated customer support.
AI customer support and community platform for SaaS companies.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
Investor Presentation Released: Freshdesk
financials · Recorded impact score: 4/5
AI parsed presentation narrative: Freshworks is expanding its AI-powered unified service operations platform across Employee Experience (EX) and Customer Experience (CX). Mid-Market and Enterprise customers now represent over 60% of total ARR, driving consistent 14-16% constant currency revenue growth and expanding non-GAAP operating margins to 30%. Strategic pillars: AI-Powered Automation via Freddy AI, Enterprise & Mid-Market Segment Expansion.
10-Q Financial Filing Analysis for Freshdesk (2026-11-03)
financials · Recorded impact score: 3.7/5
Freshworks Inc. (Freshdesk) reported solid financial performance for the third quarter ended September 30, 2026, generating revenue of $245.4 million, a 14% increase year-over-year. The company achieved GAAP operating income of $28.2 million and net income of $18.3 million, swinging from an operating loss of $(7.5) million and net loss of $(4.7) million in Q3 2025. This profitability improvement was supported by operating expense discipline, lower stock-based compensation following the departure of the former Executive Chairman, and a restructuring completed earlier in 2026. Non-GAAP income from operations reached $73.2 million, and free cash flow rose to $72.7 million for the quarter. Freshworks maintained high gross margins at 85% and expanded ARR from customers paying over $5,000 to 93% of total ARR. The company also executed on its capital allocation strategy, repurchasing $231.7 million of Class A common stock during the nine-month period, while deploying cash into strategic M&A including the acquisition of FireHydrant and subsequent acquisitions of Torii and Robusta.
- Q3 2026 total revenue reached $245.43 million (+14% YoY), driving nine-month revenue to $711.44 million (+15% YoY).
- Operating profitability improved significantly to GAAP operating income of $28.22 million in Q3 2026 compared to an operating loss of $(7.46) million in Q3 2025.
Explore company relationships
Questions about Freshdesk
What is Freshdesk?
Freshdesk is Freshworks’ cloud customer-support helpdesk product for ticketing, self-service, automation, analytics and AI-assisted agent workflows.
Who uses Freshdesk?
Customer-service teams, support-operations leaders, contact-centre managers and mid-market or enterprise CX teams use Freshdesk.
How does Freshdesk make money?
Freshworks sells Freshdesk through recurring tiered per-user SaaS subscriptions, additional licences, add-ons, enterprise contracts and related services.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
32 publicly documented primary sources and citations linked across the market graph.
Continue your research on Freshdesk
Open additional company details, personal Watchlists and your Strategic Intelligence Agent in Polaris7. It monitors your market daily and delivers tailored briefings with clear strategic context whenever relevant news occurs.
Daily intelligent monitoring · Verified primary sources.
Unlock full intelligence profile, ownership & live market signals