Freshdesk vs Salesforce

10-Q Financial Filing Analysis for Freshdesk (2026-11-03)

Freshworks Inc. (Freshdesk) reported solid financial performance for the third quarter ended September 30, 2026, generating revenue of $245.4 million, a 14% increase year-over-year. The company achieved GAAP operating income of $28.2 million and net income of $18.3 million, swinging from an operating loss of $(7.5) million and net loss of $(4.7) million in Q3 2025. This profitability improvement was supported by operating expense discipline, lower stock-based compensation following the departure of the former Executive Chairman, and a restructuring completed earlier in 2026. Non-GAAP income from operations reached $73.2 million, and free cash flow rose to $72.7 million for the quarter. Freshworks maintained high gross margins at 85% and expanded ARR from customers paying over $5,000 to 93% of total ARR. The company also executed on its capital allocation strategy, repurchasing $231.7 million of Class A common stock during the nine-month period, while deploying cash into strategic M&A including the acquisition of FireHydrant and subsequent acquisitions of Torii and Robusta.

• Q3 2026 total revenue reached $245.43 million (+14% YoY), driving nine-month revenue to $711.44 million (+15% YoY).
• Operating profitability improved significantly to GAAP operating income of $28.22 million in Q3 2026 compared to an operating loss of $(7.46) million in Q3 2025.
• Active capital return with 26.78 million Class A shares repurchased for $231.7 million in the nine months ended September 30, 2026, leaving $168.3 million remaining under the 2026 program.

Investor Presentation Released: Freshdesk

AI parsed presentation narrative: Freshworks is expanding its AI-powered unified service operations platform across Employee Experience (EX) and Customer Experience (CX). Mid-Market and Enterprise customers now represent over 60% of total ARR, driving consistent 14-16% constant currency revenue growth and expanding non-GAAP operating margins to 30%. Strategic pillars: AI-Powered Automation via Freddy AI, Enterprise & Mid-Market Segment Expansion.

Salesforce’s Agentforce Coworker Usage Soars 21x in Three Months as Enterprises Delegate Real Work to AI

Salesforce announces that Agentforce Coworker usage has surged 21x in three months, surpassing 185,000 users, as enterprises increasingly delegate real work to AI.

Salesforce AI's ADLC: Building AI-Native Product Teams

In a podcast episode, Salesforce AI's head of engineering, Jayesh Govindarajan, discusses the AI Development Lifecycle (ADLC), which replaces the traditional SDLC to accommodate continuous model updates and agent drift. He emphasizes continuous iteration, the importance of evals and observability, and the need to rebuild AI features frequently. The episode also covers how Salesforce transforms its 700-person product team into an AI-native one, including allowing teams to choose their own AI tools (e.g., Cursor, Claude Code) rather than mandating winners. Govindarajan highlights the use of Agent Script for deterministic answers and stresses hiring for high agency, craftsmanship, and the ability to define 'what good looks like'. The discussion is part of a podcast recorded at Dreamforce, with a link to a Senior Agentic Product Manager role.

• Salesforce AI's Jayesh Govindarajan leads the Agentforce organization.
• Govindarajan proposes replacing the SDLC with an ADLC (AI Development Lifecycle).
• The ADLC is a continuous iteration process: observe, build, test, evaluate, deploy.

Salesforce Agrees to Acquire Cresta, Which Offers Automated Calls and Real-Time Coaching

Outdoor navigation app company onX has significantly reduced its customer prediction-building time using Rokt mParticle Agent. Previously requiring two weeks to a month with an external team, predictions can now be built in just one day.

• onX utilized Rokt mParticle Agent to build customer predictions in-house.
• The time required to generate predictions dropped from two weeks to a month down to just one single day.
• Previously, the process required working with an outside team.