Freshdesk vs LivePerson

10-Q Financial Filing Analysis for Freshdesk (2026-11-03)

Freshworks Inc. (Freshdesk) reported solid financial performance for the third quarter ended September 30, 2026, generating revenue of $245.4 million, a 14% increase year-over-year. The company achieved GAAP operating income of $28.2 million and net income of $18.3 million, swinging from an operating loss of $(7.5) million and net loss of $(4.7) million in Q3 2025. This profitability improvement was supported by operating expense discipline, lower stock-based compensation following the departure of the former Executive Chairman, and a restructuring completed earlier in 2026. Non-GAAP income from operations reached $73.2 million, and free cash flow rose to $72.7 million for the quarter. Freshworks maintained high gross margins at 85% and expanded ARR from customers paying over $5,000 to 93% of total ARR. The company also executed on its capital allocation strategy, repurchasing $231.7 million of Class A common stock during the nine-month period, while deploying cash into strategic M&A including the acquisition of FireHydrant and subsequent acquisitions of Torii and Robusta.

• Q3 2026 total revenue reached $245.43 million (+14% YoY), driving nine-month revenue to $711.44 million (+15% YoY).
• Operating profitability improved significantly to GAAP operating income of $28.22 million in Q3 2026 compared to an operating loss of $(7.46) million in Q3 2025.
• Active capital return with 26.78 million Class A shares repurchased for $231.7 million in the nine months ended September 30, 2026, leaving $168.3 million remaining under the 2026 program.

Investor Presentation Released: Freshdesk

AI parsed presentation narrative: Freshworks is expanding its AI-powered unified service operations platform across Employee Experience (EX) and Customer Experience (CX). Mid-Market and Enterprise customers now represent over 60% of total ARR, driving consistent 14-16% constant currency revenue growth and expanding non-GAAP operating margins to 30%. Strategic pillars: AI-Powered Automation via Freddy AI, Enterprise & Mid-Market Segment Expansion.

8-K Financial Filing Analysis for LivePerson (2026-09-02)

LivePerson, Inc. announced that stockholders approved its merger agreement with SoundHound AI, Inc. at a reconvened special meeting on September 2, 2026. With 6,339,066 votes in favor versus 134,018 against, all conditions precedent under the Amended and Restated Merger Agreement and Notes Restructuring Agreement have been satisfied. The transaction is scheduled to close on September 4, 2026. Under the final merger terms, LivePerson stockholders will receive 0.4673 shares of SoundHound AI Class A Common Stock plus $3.31 in cash per share of LivePerson common stock. The acquisition consolidates LivePerson's digital customer engagement and conversational AI solutions into SoundHound's voice AI ecosystem, concluding LivePerson's run as an independent public company.

• Shareholders approved the merger proposal with 6,339,066 votes in favor, 134,018 against, and 19,874 abstentions.
• Merger consideration is finalized at 0.4673 shares of SoundHound AI Class A common stock plus $3.31 in cash per LivePerson share.
• All closing conditions and the Notes Restructuring Agreement are satisfied, with transaction closing slated for September 4, 2026.

8-K Financial Filing Analysis for LivePerson (2026-09-04)

On September 4, 2026, LivePerson, Inc. completed its acquisition by SoundHound AI, Inc., becoming an indirect wholly owned subsidiary of SoundHound. Under the terms of the merger, each share of LivePerson common stock was converted into the right to receive 0.4673 shares of SoundHound Class A common stock, while shares held via the Tel-Aviv Stock Exchange Clearing House were converted into $3.31 in cash per share. Concurrently, LivePerson satisfied its First and Second Lien Secured Notes due 2029 through an aggregate distribution of 36,894,839 SoundHound shares and $5,848,000 in cash. Following the closing, LivePerson delisted its common stock from Nasdaq, suspended its SEC reporting obligations, and its entire board of directors resigned.

• SoundHound completed the acquisition of LivePerson on September 4, 2026, converting each LivePerson share into 0.4673 shares of SoundHound Class A common stock (or $3.31 in cash for TASE shares).
• LivePerson's 2029 First and Second Lien Secured Notes were fully resolved via an aggregate issuance of 36,894,839 SoundHound Class A shares plus $5,848,000 in cash.
• LivePerson filed for Nasdaq delisting (Form 25) and deregistration under the Exchange Act (Form 15), accompanied by the resignation of its entire board of directors.

LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse.

SoundHound AI announced on September 4, 2026, the successful completion of its acquisition of LivePerson, creating an omnichannel conversational AI powerhouse. The combined company now serves 25 of the Fortune 100 and holds over 750 patents, with LivePerson's digital messaging infrastructure integrated into SoundHound's OASYS platform. John Collins was appointed CFO of the combined company. SoundHound retired LivePerson's outstanding debt, establishing a debt-free balance sheet.

• SoundHound AI completed its acquisition of LivePerson on September 4, 2026, with the transaction officially closed.
• The combined company's customer base includes 25 of the Fortune 100 and an IP portfolio of more than 750 patents.
• John Collins, formerly CFO, COO, and Interim CEO at LivePerson, was appointed CFO of the combined company.