Dialpad vs PagerDuty

What's new at Dialpad: September 2026

Dialpad and Glean Announce Integration for Conversation Insights

Dialpad announced a new integration with enterprise AI company Glean that brings Dialpad’s conversational intelligence (voice and text, AI and human) into Glean’s enterprise knowledge platform. Dialpad has joined the Glean Partner Network and will demo the integration at Glean:GO 2026. The integration is intended to make customer conversations discoverable and actionable alongside documents, systems and workflows, enabling in-call assistance, richer context for sales and service, improved QA and faster post-call follow-up.

• Dialpad announced a new integration with enterprise AI company Glean to connect conversational intelligence with enterprise knowledge.
• Dialpad joined the newly launched Glean Partner Network.
• The integration will be demoed at Glean:GO 2026.

July 2026 Product Roundup

Dialpad's July 2026 release includes real-time voicemail reports, live call volume tracking, repeated admin alerts, calendar event deletion in WFM, new CTI call bar, AthenaHealth integration, custom Professional Services integrations, Salesforce verification, Bullhorn admin controls, reduced Salesforce API usage, license pools, company-level credit pooling, enhanced credits page, credits analytics, multi-screen sharing, dual-screen meeting rooms, Picture-in-Picture, and more.

See It, Approve It, Revoke It: Scoped OAuth for Public Apps

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about...

OCI Monitoring Alarms: Six Readiness Traps That Cause Failures

The article explains six common reasons an Oracle Cloud Infrastructure (OCI) alarm can be created correctly yet fail to operate as an effective production control. It highlights mismatches between alarm evaluation interval and metric emission frequency; incorrect or overly narrow metric dimensions; pitfalls of absence alarms (including the need for groupBy); unproven notification paths and unconfirmed subscriptions; inadequate suppression and maintenance handling; and unreviewed trigger-delay settings. The piece provides validation checks, evidence sources (MQL query review, test records, notification receipt), and a ten-point readiness checklist to ensure alarms evaluate the right metric, at the right cadence, for the right resource and notify the right people with actionable guidance.

• The article identifies six failure modes for OCI alarms: metric interval mismatch, wrong dimensions, absence-alarm groupBy issues, unproven notification paths, uncontrolled maintenance/noise, and inappropriate trigger delay.
• Oracle documents that absent() returns 1 when a metric is absent for the entire interval and 0 when present; the default absence detection period is two hours and is configurable from 1 minute through 3 days.
• OCI supports alarm suppression for planned activity; suppression start and end times must each be within 90 days of the current time.

Investor Presentation Released: PagerDuty

AI parsed presentation narrative: PagerDuty positions itself as the global leader in AI-first digital operations, offering a central control plane for modern enterprises to orchestrate AI agents and automated workflows. The company is preparing to release its second quarter fiscal year 2027 results to demonstrate its progress in scaling resilient, autonomous operations for major global corporations. Key tailwinds mentioned: AI-first digital operations, Demand for always-on experiences.