PagerDuty
Enterprise SaaS for incident response, AIOps and operations automation.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- PagerDuty, Inc.
- Entity type
- COMPANY
- Headquarters
- United States
- Company size
- 1,001–5,000
- Market role
- B2B SaaS Provider
- Ticker
- PD
- Official website
- pagerduty.com
What PagerDuty does
PagerDuty operates a subscription-led enterprise software model built around digital operations and incident response workflows. It creates value by becoming the operational control layer across alerts, incidents, remediation actions and cross-team coordination, integrating with observability, collaboration and support tools already used by enterprise customers. Once deployed, the platform embeds into on-call processes, escalation policies, automation runbooks and customer-facing status communications, which increases product stickiness and expands usage across multiple teams.
Category differentiation
PagerDuty is an enterprise incident management and digital operations SaaS platform, not a consumer messaging, paging or telecom service. It competes with operational workflow and observability vendors rather than advertising or marketing software providers.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
PagerDuty is a public B2B SaaS company that provides a cloud-hosted digital operations and incident management platform for enterprise IT, SRE, DevOps, platform engineering and customer operations teams. Its core platform centralises incident detection, alerting, escalation, workflow orchestration, automation, AIOps, status communication and operational intelligence. The product suite is sold primarily to enterprises that need to maintain uptime, coordinate on-call workflows and resolve service disruptions across complex technology environments. The company generates most of its revenue from recurring software subscriptions, with additional monetisation from add-on capabilities such as automation and AI actions, usage-linked components, and professional services for implementation and enablement. PagerDuty has expanded its platform breadth through acquisitions including Rundeck, Catalytic and Jeli, strengthening automation, no-code workflow and post-incident analysis capabilities.
Company news briefing
Briefing updated:
PagerDuty continues to reinforce its positioning as a central control plane for AI-first digital operations, supporting enterprise transitions towards autonomous workflows. The company recently expanded its security governance through Scoped OAuth for Public Apps to assist customers navigating autonomous operations. Additionally, PagerDuty deepened its ecosystem reach via integration with Dynatrace Intelligence's new autonomous SRE and Cloud SRE agents to support trusted, automated triage and remediation.
Business model & monetisation
PagerDuty monetises primarily through recurring SaaS subscriptions with tiered plans, seat-based pricing and feature-based packaging. It also captures usage-linked revenue through add-ons and consumption elements, including automation capabilities, event-driven workflows and AI actions for generative features such as summaries and post-incident reporting. Enterprise contracts support customised pricing, and professional services generate additional service-fee revenue tied to deployment, integration and optimisation.
- Core incident management subscriptions
- Software Subscription
- Automation, AIOps and premium platform add-ons
- Software Subscription
- Usage-based AI actions and consumption-linked features
- Pay-per-Use
- Professional services
- Service Fee
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Competitors & alternatives
- Everbridge
Enterprise software for critical event management and mass notification.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
See It, Approve It, Revoke It: Scoped OAuth for Public Apps
Recorded impact score: 3/5
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about...
OCI Monitoring Alarms: Six Readiness Traps That Cause Failures
Application Performance Monitoring (APM) · Recorded impact score: 2/5
The article explains six common reasons an Oracle Cloud Infrastructure (OCI) alarm can be created correctly yet fail to operate as an effective production control. It highlights mismatches between alarm evaluation interval and metric emission frequency; incorrect or overly narrow metric dimensions; pitfalls of absence alarms (including the need for groupBy); unproven notification paths and unconfirmed subscriptions; inadequate suppression and maintenance handling; and unreviewed trigger-delay settings. The piece provides validation checks, evidence sources (MQL query review, test records, notification receipt), and a ten-point readiness checklist to ensure alarms evaluate the right metric, at the right cadence, for the right resource and notify the right people with actionable guidance.
- The article identifies six failure modes for OCI alarms: metric interval mismatch, wrong dimensions, absence-alarm groupBy issues, unproven notification paths, uncontrolled maintenance/noise, and inappropriate trigger delay.
- Oracle documents that absent() returns 1 when a metric is absent for the entire interval and 0 when present; the default absence detection period is two hours and is configurable from 1 minute through 3 days.
10-Q Financial Filing Analysis for PagerDuty (2026-08-27)
financials · Recorded impact score: 3.8/5
PagerDuty reported its Q2 fiscal 2027 results for the quarter ended July 31, 2026, delivering total revenue of $124.4 million, up 0.8% year-over-year. Operating income expanded significantly to $10.2 million from $3.6 million in Q2 fiscal 2026, driven by disciplined cost containment as total operating expenses dropped 6.6% to $94.2 million. GAAP net income attributable to PagerDuty reached $7.8 million ($4.7 million attributable to common stockholders), supported by sustained gross margins of 83.9% and strong operating cash flows of $81.2 million for the first half of the fiscal year. Concurrently, PagerDuty disclosed a strategic restructuring plan announced in August 2026 involving a 15% workforce reduction to enhance operational agility and realign resources around AI-driven operations and agentic workflows, resulting in estimated pre-tax charges of $5.5 million to $7.5 million primarily in Q3 fiscal 2027.
- Q2 fiscal 2027 revenue stood at $124.4 million with GAAP operating income of $10.2 million, up from $3.6 million in the prior-year period.
- Annual Recurring Revenue (ARR) reached $501.4 million with 15,506 total paid customers and a dollar-based net retention rate of 98%.
Investor Presentation Released: PagerDuty
financials · Recorded impact score: 4/5
AI parsed presentation narrative: PagerDuty positions itself as the global leader in AI-first digital operations, offering a central control plane for modern enterprises to orchestrate AI agents and automated workflows. The company is preparing to release its second quarter fiscal year 2027 results to demonstrate its progress in scaling resilient, autonomous operations for major global corporations. Key tailwinds mentioned: AI-first digital operations, Demand for always-on experiences.
Monitoring What You Can't See
Application Performance Monitoring (APM) · Recorded impact score: 2/5
This technical guide explains production monitoring and alerting fundamentals: you cannot directly observe running systems, so you rely on proxies (metrics, logs, traces) to know whether services are healthy. It defines the four golden signals — latency, traffic, errors, and saturation — and explains why saturation uniquely predicts imminent failure. The piece distinguishes dashboards (visible monitoring) from alerting (automated paging on threshold breaches) and warns about alert fatigue from noisy alerts. It introduces SLOs and error budgets as numeric service commitments that drive operational decisions (e.g., 99.9% availability implies ~43 minutes allowed downtime per month). Practical advice covers tuning alerts, using correlation IDs and structured logs for debugging, and prioritizing user-impacting signals for on-call paging.
- Monitoring relies on metrics, logs, and traces as indirect observations of production system health.
- The four golden signals are latency, traffic, errors, and saturation.
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Questions about PagerDuty
What is PagerDuty?
PagerDuty is a public B2B SaaS company that provides incident management, AIOps, automation and digital operations software for enterprise teams.
Who uses PagerDuty?
Its users include enterprise IT operations teams, SREs, DevOps teams, platform engineers, observability teams and customer support operations teams.
How does PagerDuty make money?
It makes money primarily from recurring software subscriptions, plus paid add-ons, usage-based AI and automation features, and professional services.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
19 publicly documented primary sources and citations linked across the market graph.
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