Dialpad vs LivePerson

What's new at Dialpad: September 2026

Dialpad and Glean Announce Integration for Conversation Insights

Dialpad announced a new integration with enterprise AI company Glean that brings Dialpad’s conversational intelligence (voice and text, AI and human) into Glean’s enterprise knowledge platform. Dialpad has joined the Glean Partner Network and will demo the integration at Glean:GO 2026. The integration is intended to make customer conversations discoverable and actionable alongside documents, systems and workflows, enabling in-call assistance, richer context for sales and service, improved QA and faster post-call follow-up.

• Dialpad announced a new integration with enterprise AI company Glean to connect conversational intelligence with enterprise knowledge.
• Dialpad joined the newly launched Glean Partner Network.
• The integration will be demoed at Glean:GO 2026.

July 2026 Product Roundup

Dialpad's July 2026 release includes real-time voicemail reports, live call volume tracking, repeated admin alerts, calendar event deletion in WFM, new CTI call bar, AthenaHealth integration, custom Professional Services integrations, Salesforce verification, Bullhorn admin controls, reduced Salesforce API usage, license pools, company-level credit pooling, enhanced credits page, credits analytics, multi-screen sharing, dual-screen meeting rooms, Picture-in-Picture, and more.

LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse.

A banner on the LivePerson blog announces that LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse, with a link to the SoundHound newsroom announcement.

SoundHound AI Completes LivePerson Acquisition

SoundHound AI has finalized its acquisition of LivePerson, a deal first announced in April 2026 with an implied enterprise value of $250 million, and completed on September 4, 2026. The merger combines SoundHound's voice agentic AI with LivePerson's digital messaging infrastructure to create a unified omnichannel conversational AI platform, integrated into SoundHound's OASYS system. The combined entity now serves 25 of the Fortune 100 and holds over 750 patents. John Collins has been appointed CFO. LivePerson's debt was retired at closing, leaving a debt-free balance sheet. SoundHound projects over $500 million in future revenue from existing customers, citing Gartner's forecast of $985 billion in enterprise agentic AI software spending by 2030.

• SoundHound AI completed its acquisition of LivePerson on September 4, 2026.
• The deal was announced in April 2026 with an implied enterprise value of $250 million.
• John Collins was appointed as the new CFO of the combined company.

8-K Financial Filing Analysis for LivePerson

On July 2, 2026, LivePerson, Inc. entered into an Amended and Restated Merger Agreement with SoundHound AI, Inc., modifying the original acquisition agreement signed on April 21, 2026. The amendment restructures the transaction into a sequential two-step merger to circumvent Israeli securities prospectus requirements that would have delayed shareholder approval and closing by several months for shares held via the Tel Aviv Stock Exchange Clearing House (TASE Shares). Under the revised terms, holders of TASE Shares will now receive cash consideration capped at $7.5 million instead of SoundHound Class A common stock, while general common stockholders continue to receive stock based on an aggregate consideration formula of $42.78 million adjusted for cash shortfalls and option exercise proceeds.

• Modifies consideration for Tel Aviv Stock Exchange (TASE) shares from SoundHound stock to cash, subject to an aggregate cap of $7,500,000, preventing multi-month regulatory prospectus delays in Israel.
• Maintains base Aggregate Consideration Amount of $42,784,532.64 adjusted for LivePerson Shortfall Cash (benchmarked against a $74 million minimum cash target, or $71 million if closing occurs in July 2026).
• Establishes a SoundHound closing stock price collar between $7.00 and $12.00 per share based on a 10-day VWAP, and preserves a $5.0 million LivePerson termination fee plus expense reimbursement up to $3.75 million.