8x8 vs n8n

8x8 Extends AI Across Its CX Platform to All Teams

8x8, Inc. announced on July 30, 2026 that it is expanding its AI-powered intelligence, routing, and automation capabilities across its entire CX platform, making these tools available to all business teams, not just contact centers. The update includes capabilities like 8x8 Pulse for conversation intelligence, 8x8 AI Routing for expert matching, 8x8 AI Studio for multi-model AI agent development, and 8x8 Resolve for frontline incident alerting, along with a native integration with Synthflow. The company reported FY2026 revenue of $735.8 million, up 3% year-over-year, and achieved its first full-year GAAP profitability since 2015, driven by strong AI adoption. Earlier in 2026, 8x8 acquired Singapore-based Maven Lab and launched several new products, signaling a broader trend toward AI-native CX platforms.

• 8x8 announced AI platform updates on July 30, 2026, extending AI features beyond the contact center to all teams.
• New capabilities include 8x8 Pulse, 8x8 Resolve, 8x8 AI Routing, 8x8 AI Studio, and Synthflow integration.
• FY2026 revenue was $735.8 million, up 3% year-over-year, with first full-year GAAP profitability since 2015.

Krisp Joins 8x8 Partner Ecosystem

8x8, Inc. announced that Krisp, a voice-AI provider, has joined the 8x8 Technology Partner Ecosystem to integrate AI-powered noise cancellation, voice isolation, bidirectional accent conversion, and multilingual voice capabilities into the 8x8 Platform for CX. The integration is available to 8x8 Contact Center and 8x8 Work customers and aims to improve audio quality for live calls and the downstream accuracy of transcripts, summaries, sentiment analysis, quality management, and compliance workflows. Executives from both companies highlighted the partnership's potential to reduce communication barriers for distributed teams and enhance customer interactions.

• Krisp has joined the 8x8 Technology Partner Ecosystem.
• Integration brings Krisp’s AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX.
• Krisp’s real-time, bidirectional accent conversion and multilingual voice capabilities support 60+ languages.

EU Apply AI Summit to Showcase Real-World AI Adoption

On 17 November 2026, the European Commission's AI Office will host the Apply AI Summit in Brussels, focusing on practical AI adoption across European businesses and the public sector. The event, expected to draw about 900 in-person and 2,500 online attendees, will highlight real-world European AI use cases in healthcare, energy, mobility, manufacturing, and other sectors. It marks the first anniversary of the EU's Apply AI Strategy and serves as the closing event of the first European AI Innovation Month. The summit will feature keynotes from European Commission EVP Henna Virkkunen and other leaders, and will present the Apply AI Startup Award to emerging European AI companies. The event underscores Europe's push to move from experimentation to large-scale AI adoption, particularly among SMEs.

• The Apply AI Summit will be held in Brussels on 17 November 2026, organized by the European Commission's AI Office.
• Eurostat data shows 20% of EU enterprises with 10+ employees used AI in 2025, up from 13.5% in 2024.
• The summit marks the first anniversary of the European Commission's Apply AI Strategy and the closing of the European AI Innovation Month.

Introducing n8n Assistant

New blog post announcing the launch of n8n Assistant, a product feature. The post is authored by Paul Gordon and dated September 2026.

Support Teams Use n8n and Claude for Workflow Orchestration

The article from CMSWire explores how support teams are adopting composable intelligence using n8n's open-source workflow automation platform and the Model Context Protocol (MCP) with Claude. It argues that specialized systems (ticketing, CRM, knowledge bases, chat) coordinated by AI-driven workflows are replacing monolithic platforms. n8n-MCP allows support managers to generate production-ready workflow configurations conversationally, removing IT bottlenecks. The piece highlights three workflow patterns: ticket context activation, customer intelligence feedback loops, and real-time escalation routing. It emphasizes human-in-the-loop governance with explicit approval gates for high-risk actions. Gartner predicts 80% of organizations will use AI-powered chatbots for customer service by 2025. Expert quotes from industry practitioners underscore the value of visible workflow graphs and separation of labor from judgment.

• n8n is an open-source workflow automation platform with 545+ pre-built integrations.
• n8n-MCP enables Claude to generate workflow configurations conversationally.
• Gartner reports 80% of organizations are using or planning to adopt AI-powered chatbots for customer service by 2025.