Customer Communications Management & Contact Centres · B2B SaaS Provider
NXAI
Enterprise CPaaS and AI-enabled CCaaS software provider.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- NXAI Ltd
- Entity type
- COMPANY
- Founded
- 2018
- Headquarters
- Singapore, Singapore
- Company size
- 201–500
- Market cluster / sector
- Customer Communications Management & Contact Centres
- Market role
- B2B SaaS Provider
- Official website
- nxai.com
What NXAI does
NXAI sells proprietary cloud communications infrastructure and customer-experience software to businesses. NXCLOUD creates recurring revenue as customers send messages, make voice calls, acquire numbers and run authentication or notification workflows. NXLINK creates enterprise software revenue through deployments of omnichannel contact-centre capabilities, AI-assisted service tools and hybrid-cloud integrations. The company creates value by consolidating multi-channel customer communications, service operations and engagement workflows within interoperable enterprise platforms.
Category differentiation
This is Singapore-based NXAI Ltd, a CPaaS and CCaaS enterprise communications provider founded in 2018. It is not the Austrian NXAI artificial-intelligence startup associated with Sepp Hochreiter, xLSTM models, TiRex or Emmi AI.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
NXAI Ltd is a Singapore-headquartered private enterprise software company providing cloud communications platform-as-a-service (CPaaS) and contact-centre-as-a-service (CCaaS) products. Its NXCLOUD platform supplies messaging, voice, virtual numbers, authentication and notification infrastructure across SMS, WhatsApp, Viber and Zalo. Its NXLINK product provides omnichannel contact-centre operations, including routing, AI conversation bots, agent assistance, predictive engagement, workflow automation and hybrid-cloud deployment. The company serves enterprises, digital platforms, fintech firms, retailers, gaming companies, BPOs, telecommunications providers, automotive businesses and education providers. NXAI monetises communications traffic through country-specific usage charges and sells NXLINK through enterprise value-based pricing. It reports more than 15,000 business users of its communications products.
Company news briefing
Briefing updated:
Austrian AI startup NXAI is facing intensified competition as Mistral AI launches its Timestral time-series forecasting models, which challenge NXAI's TiRex-2. Concurrently, NXAI has partnered with German robotics unicorn NEURA Robotics to integrate its xLSTM recurrent architecture into NEURA's Physical AI stack, providing robots with advanced working and episodic memory for industrial applications.
Business model & monetisation
NXCLOUD uses consumption pricing, with published country-specific SMS rates charged per message and voice rates charged per minute in US dollars. NXLINK uses enterprise value-based pricing adjusted by customer segment and measurable deployment benefits; AI Assistant usage is billed after activation and commercial terms are administered through account management. NXAI therefore combines pay-per-use communications revenue with enterprise software and implementation-led CCaaS revenue.
- NXCLOUD messaging and voice traffic
- Usage-based per-message and per-minute charges
- NXLINK contact-centre platform
- Enterprise value-based software pricing
- NXLINK AI Assistant usage
- Post-activation usage charges
- Enterprise deployment and account-management services
- Service fee
Products & capabilities
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Competitors & alternatives
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Cloud communications software for APIs, UCaaS and contact centres.
Cloud communications and customer engagement software for businesses.
Cloud contact-centre software with AI, analytics and telephony.
Cloud communications and contact-centre software with embedded enterprise AI.
Enterprise cloud contact-centre and AI automation software.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
Neura Robotics and NXAI Partner for Robot Memory
AI & Robotics · Recorded impact score: 3/5
German robotics unicorn NEURA Robotics and Austrian AI startup NXAI, led by Sepp Hochreiter, have partnered to enhance robot memory by integrating NXAI's xLSTM recurrent architecture into NEURA's Physical AI stack. The collaboration combines NEURA's Neuron AI foundation model and Neuraverse platform with NXAI's xLSTM-based model, enabling customers to use different model approaches in the same training environment. This aims to provide robots with working and episodic memory, essential for complex industrial tasks, and to advance Physical AI from Europe. The initiative faces competition from tech giants and startups. Following significant growth, NEURA Robotics raised €1.2 billion in Series C funding in June 2026, with investors including Tether, Nvidia, and Amazon, and has made recent acquisitions.
- NEURA Robotics and NXAI announced a partnership to integrate xLSTM into NEURA's Physical AI stack.
- The collaboration combines NEURA's Neuron AI model and Neuraverse platform with NXAI's xLSTM-based model.
Mistral Launches Timestral Time-Series Models, Competing with NXAI
AI Models · Recorded impact score: 4/5
Mistral AI has launched Timestral, its first family of time-series forecasting models, directly challenging Austria's NXAI and its TiRex model. Timestral comprises four variants with 5, 28, 123, and 209 million parameters, designed to run efficiently on standard server CPUs without GPUs, processing up to 32,768 historical data points and forecasting 1,024 steps ahead. Mistral claims the largest model ranks first on three common time-series leaderboards (GIFT-Eval, TIME, fev-bench), outperforming Google's TimesFM-3, Amazon's Chronos-2, and Datadog's Toto, as well as NXAI's TiRex-2. The models target industrial sectors like automotive, energy, and supply chain. Mistral had previously acquired Emmi AI, an NXAI spin-off, reportedly valuing it at up to €330 million. These results are self-reported and not yet independently verified.
- Mistral AI launched Timestral, a family of four time-series forecasting models with 5, 28, 123, and 209 million parameters.
- Timestral models run on standard server CPUs without GPUs, with inference times from 10 to 140 milliseconds.
Startup Exit Guide: Finding the Right Buyer
M&A · Recorded impact score: 3/5
This article is a comprehensive guide for startup founders on preparing for and executing a successful exit through acquisition. It emphasizes that the sale price is determined long before negotiations, through strategic preparation and positioning. Key steps include analyzing the buyer universe (strategic buyers vs. financial investors), ensuring customer contracts are transferable (change-of-control clauses, retention), and achieving 'exit readiness' with strong operational metrics. The process typically takes about a year, involving preparation, longlists, due diligence, and negotiation. The article highlights the importance of creating competitive tension among buyers and warns about post-closing obligations like earn-outs and retention periods that can significantly affect the final payout, with insights from Thomas Meneder and data from SRS Acquiom's M&A Deal Terms Study.
- The article is a guide on startup exits, featuring insights from Thomas Meneder of OÖ HightechFonds.
- A typical exit process takes about 12 months: 6 months for preparation and market sounding, 6 months for valuation and negotiation, narrowing from 100 potential buyers to 0-5 LOIs and at most one signed agreement.
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Questions about NXAI
What is NXAI?
NXAI is a Singapore-based provider of enterprise CPaaS communications and AI-enabled CCaaS customer-experience software.
Who uses NXAI?
NXAI serves enterprises, digital platforms, fintech firms, retailers, gaming companies, contact centres, BPOs and telecommunications providers.
How does NXAI make money?
NXAI earns usage-based fees for messaging and voice traffic and enterprise value-based fees for its NXLINK contact-centre platform.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
15 publicly documented primary sources and citations linked across the market graph.
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