InMoment
Enterprise platform for feedback, experience analytics and action management.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- InMoment, Inc.
- Entity type
- COMPANY
- Founded
- 2002
- Headquarters
- United States
- Company size
- 1,001–5,000
- Market role
- MarTech Vendor
- Official website
- inmoment.com
What InMoment does
InMoment operates a sales-led enterprise software model centred on the XI Platform. Customers license cloud software configured around feedback sources, organisational scale, data requirements and experience-management workflows. The company expands account value through advisory, programme design, research, strategic-insight, managed-support and platform-management services. Its acquisition history added digital feedback, natural-language-processing, social CX and online review-management capabilities to the platform.
Category differentiation
InMoment is an enterprise customer and employee experience software and services provider, not a consumer feedback app or an advertising technology platform. It is distinct from its ultimate parent Qualtrics and operating parent Press Ganey Forsta, although all now operate within the same corporate group.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
InMoment, Inc. is a United States-based enterprise customer experience technology subsidiary of Press Ganey Forsta, ultimately owned by Qualtrics. Its XI Platform collects and connects structured and unstructured signals from surveys, ratings, reviews, digital interactions, calls and chats. It applies natural language processing, artificial intelligence, predictive analytics, reporting and action-management workflows to customer, employee, product and market experience programmes. The company sells enterprise software subscriptions and separately scoped advisory, research, managed-service and platform-support engagements. Its buyers are enterprise customer experience, contact-centre, marketing, digital, insights, human-resources and executive teams. InMoment also provides online reputation and review-management capabilities following its acquisition of ReviewTrackers.
Business model & monetisation
InMoment generates revenue primarily through negotiated enterprise SaaS subscriptions for the XI Platform. Pricing is determined by programme scope, data requirements and organisational needs rather than public self-service rates. It generates additional service-fee revenue from scoped advisory, research, strategic-insight, managed-platform-support and experience-programme engagements. It does not operate an advertising-funded or media-arbitrage model.
- XI Platform enterprise licences
- Negotiated SaaS subscription pricing based on programme scope, data requirements and organisational needs.
- Advisory and experience-programme consulting
- Scoped professional-service fees for programme design, journey mapping, survey design and executive guidance.
- Managed platform support and research services
- Managed-service and project fees for research, insights and platform operations.
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
No sufficiently sourced and dated signals are available for this view.
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Questions about InMoment
What is InMoment?
InMoment is an enterprise customer experience technology company providing feedback collection, AI and NLP analytics, reporting, review management and closed-loop action workflows.
Who uses InMoment?
Enterprise CX, contact-centre, marketing, digital, insights, HR and executive teams use InMoment to measure and improve customer and employee experiences.
How does InMoment make money?
InMoment sells negotiated enterprise SaaS subscriptions for its XI Platform and charges service fees for advisory, research, managed support and platform services.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
27 publicly documented primary sources and citations linked across the market graph.
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