Virtual Office & Project Management · B2B SaaS Provider · B2C Consumer App / Platform
Element
Secure Matrix-based collaboration software for enterprises and governments.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Element Creations Limited
- Entity type
- COMPANY
- Founded
- 2017
- Headquarters
- United Kingdom
- Company size
- 50–200
- Market cluster / sector
- Virtual Office & Project Management
- Market role
- B2B SaaS Provider · B2C Consumer App / Platform
- Official website
- element.io
What Element does
Element combines open-source distribution with commercial enterprise software and services. The free Matrix-based client drives user and developer adoption, while paid products such as Element Pro and Element Server Suite provide enterprise-grade controls, compliance, hosting flexibility and support. Value is created by giving organisations secure, interoperable communications with full deployment choice across cloud, on-premise and air-gapped environments.
Category differentiation
Element is a secure collaboration software vendor built on the Matrix protocol, not a generic design agency or consumer social network. It sells enterprise and government communications infrastructure rather than adtech or martech products.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Element Creations Limited, trading as Element, is a private UK software company that provides secure collaboration and messaging built on the Matrix open standard. Its products include the Element client, Element Pro and Element Server Suite, plus deployment and support services for self-hosted, managed, sovereign and air-gapped environments. The company serves enterprises, governments, defence organisations and regulated industries that require encrypted communications, interoperability and control over data and infrastructure. Element generates revenue from enterprise software subscriptions and associated services rather than from advertising or consumer monetisation. Its business model uses a free and open-source client to drive adoption, then monetises organisations through paid enterprise tiers, managed hosting, deployment services, SLAs and specialist mission-critical solutions. The customer base includes major public sector and defence institutions such as NATO ACT, the United Nations, the US Department of Defence, the French government and Germany's Armed Forces.
Business model & monetisation
Element monetises through recurring software subscriptions for enterprise editions and server infrastructure, supplemented by service fees for managed deployments, air-gapped installations, support and SLA contracts. The company uses product-led open-source adoption to seed demand, then converts organisations to paid professional and enterprise tiers. Defence and government-specific deployments add higher-value implementation and support revenue.
- Enterprise subscriptions for Element Pro and Server Suite
- Software Subscription
- Managed hosting and deployment services
- Service Fee
- Support and SLA contracts
- Service Fee
- Specialised government and defence deployments
- Service Fee
Products & capabilities
No products with linked sources are available in this view.
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Competitors & alternatives
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Secure enterprise collaboration and workflow software for regulated teams.
Business messaging SaaS combining team chat, email and lightweight collaboration.
German secure messaging SaaS for regulated organisations.
Cloud communications and collaboration software for organisations and teams.
Enterprise team messaging and workflow collaboration SaaS platform.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
Google Cloud for German Intelligence: Sovereignty Debate
Digital Sovereignty · Recorded impact score: 3/5
German intelligence agencies (BND, MAD, and the Federal Office for the Protection of the Constitution) are reportedly set to receive an air-gapped version of Google Distributed Cloud, dubbed 'ND-Cloud', for exchanging classified data. The report, first published by Tagesschau, has sparked criticism from the author, who argues that relying on a US hyperscaler for sensitive state secrets undermines Germany's digital sovereignty. The article contrasts this with European alternatives like Zendis' open-source collaboration software OpenDesk, which is designed for government use and offers an air-gap mode, and the encrypted messenger Element/Matrix, already used by German authorities. The author contends that while some non-European dependencies are unavoidable (e.g., AI accelerators), the state should act as an anchor customer for domestic open-source solutions to strengthen the European economy.
- German intelligence agencies (BND, MAD, Verfassungsschutz) are reportedly planning to use an air-gapped Google Distributed Cloud platform called 'ND-Cloud'.
- The report was originally published by Tagesschau.
Putting it online is the easy bit
Product & Platform Launch · Recorded impact score: 2/5
Element published an engineering overview detailing the deployment architecture and testing rigor behind its Element Server Suite (ESS) Pro Matrix stack based on Kubernetes and Helm charts. On every release, the company runs more than 10,700 mutation tests, 300 static choreography analysis tests, and 34 integration tests across diverse component configurations. The company highlighted that ESS Pro supports over 100 organizations and more than 4 million users globally, including NATO, the UN ICC, and Försäkringskassan.
- Element runs 10,700 mutation tests per release on its ESS Pro solution to validate configuration parameter changes against real-world scenarios.
- The test pipeline executes 300 static choreography analysis tests to ensure optimal deployment order and 34 integration tests combining various stack components.
Element partners with Arawa to bring sovereign, open-standard federated communications to French local authorities
Programmatic & Supply Chain
Element announced a partnership with Arawa on September 23, 2026, to support France's 'fédération Matrix des collectivités'. Arawa, working with Adullact and Déclic, will use Element Server Suite Pro (ESS Pro) to power a private, Matrix-based federation for French local authorities. The initiative aims to provide sovereign, interoperable, and secure communications, with the potential to federate with Tchap. Deployments will run in customers' own environments, ensuring data control and avoiding vendor lock-in.
- Element announced a partnership with Arawa on September 23, 2026, to support France's 'fédération Matrix des collectivités'.
- Arawa is working with Adullact and Déclic to deliver and support the 'Matrix pour les collectivités' project.
Making sovereignty standard for European governments
Product & Platform Launch · Recorded impact score: 4/5
Element is thrilled to be sponsoring the public sector track at The Matrix Conference again, running from October 20th to 23rd, 2026, in Malmö, Sweden.
Cyber Resilience Act: What changes this week and how Element is preparing
Product & Platform Launch · Recorded impact score: 3.5/5
Element outlines the impact of the first substantive Cyber Resilience Act (CRA) deadline on 11 September 2026, when Article 14 reporting obligations for actively exploited vulnerabilities and severe incidents take effect for manufacturers of products with digital elements. The company explains that its commercial product ESS Pro falls under these obligations, while open-source offerings like Element X and the Community Edition do not carry manufacturer duties. Element notes that the CRA's main requirements, including Annex I essential requirements, will become enforceable from 11 December 2027.
- On 11 September 2026, Article 14 reporting obligations under the Cyber Resilience Act (Regulation (EU) 2024/2847) take effect for manufacturers of products with digital elements.
- The CRA entered into force on 10 December 2024 and applies in stages; 11 September 2026 is the second of three stages.
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Questions about Element
What is Element?
Element is a secure collaboration and messaging software company built on the Matrix open standard, offering enterprise, government and defence deployments.
Who uses Element?
Element is used by enterprise IT teams, governments, defence organisations and regulated industries that require encrypted, sovereign and interoperable communications.
How does Element make money?
Element makes money through enterprise subscriptions, managed deployments, support contracts, SLAs and specialist secure communications implementations.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
5 publicly documented primary sources and citations linked across the market graph.
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