ConnectWise
MSP software platform for PSA, RMM, support and backup.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- ConnectWise, LLC
- Entity type
- COMPANY
- Founded
- 1982
- Headquarters
- United States
- Company size
- 1,001–5,000
- Market role
- B2B SaaS Provider
- Official website
- connectwise.com
What ConnectWise does
ConnectWise operates a multi-product B2B SaaS model built around the operational needs of managed service providers. It creates value by supplying software that runs core MSP workflows such as ticketing, billing, endpoint monitoring, patching, remote support, quoting and cross-product automation. The platform strategy increases product adjacency, raises switching costs and supports account expansion as customers adopt more of the stack.
Category differentiation
ConnectWise is not a consumer connectivity brand or telecom provider. It is a B2B software platform built for MSPs and IT service operations, not a general-purpose CRM or consumer support app.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
ConnectWise, LLC is a private B2B software company that provides business management, remote monitoring, remote support, quoting, backup and platform orchestration tools for managed service providers and IT service teams. Its core offering is an integrated operating stack for MSPs, centred on PSA, RMM, remote access and workflow unification through the Asio platform. The company generates revenue through recurring software subscriptions, with modular products sold separately or as part of broader platform adoption. Its customers are MSPs, IT departments, IT resellers and technical service organisations that need to run service delivery, endpoint management, billing, quoting and support operations at scale. ConnectWise has also expanded through acquisitions to deepen capabilities in remote control, documentation, business continuity, cloud backup and integrations.
Business model & monetisation
ConnectWise monetises through recurring software subscriptions with modular, product-level pricing. PSA, RMM, Control, CPQ and adjacent tools are sold as separate SaaS products, typically on quote-based commercial terms tied to users, endpoints, feature tiers and deployment scope. The company also drives net revenue expansion through bundling, cross-sell across the installed base, and post-acquisition upsell into backup, disaster recovery and cloud management capabilities.
- PSA, RMM and core MSP operations software
- Software Subscription
- Remote support and access software
- Software Subscription
- CPQ and sales workflow software
- Software Subscription
- Backup, disaster recovery and cloud management products
- Software Subscription
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
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Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
No sufficiently sourced and dated signals are available for this view.
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Questions about ConnectWise
What is ConnectWise?
ConnectWise is a private B2B software company that provides PSA, RMM, remote support, quoting and related platform tools for managed service providers and IT teams.
Who uses ConnectWise?
Managed service providers are the main customers, alongside IT departments, IT service teams, resellers and technical support organisations.
How does ConnectWise make money?
ConnectWise makes money through recurring SaaS subscriptions for modular products such as PSA, RMM, remote access, CPQ, backup and platform integrations.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
26 publicly documented primary sources and citations linked across the market graph.
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