ConnectWise
ConnectWise is a mSP software platform for PSA, RMM, support and backup.
Analyst Perspective
ConnectWise, LLC is a private B2B software company that provides business management, remote monitoring, remote support, quoting, backup and platform orchestration tools for managed service providers and IT service teams. Its core offering is an integrated operating stack for MSPs, centred on PSA, RMM, remote access and workflow unification through the Asio platform. The company generates revenue through recurring software subscriptions, with modular products sold separately or as part of broader platform adoption. Its customers are MSPs, IT departments, IT resellers and technical service organisations that need to run service delivery, endpoint management, billing, quoting and support operations at scale. ConnectWise has also expanded through acquisitions to deepen capabilities in remote control, documentation, business continuity, cloud backup and integrations.
Analyst Signal Briefing
Updated: 5 Jul 2026No strategic news signals detected in the last 90 days.
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Key insights about ConnectWise
Category Differentiation
ConnectWise is not a consumer connectivity brand or telecom provider. It is a B2B software platform built for MSPs and IT service operations, not a general-purpose CRM or consumer support app.
ConnectWise: About
ConnectWise operates a multi-product B2B SaaS model built around the operational needs of managed service providers. It creates value by supplying software that runs core MSP workflows such as ticketing, billing, endpoint monitoring, patching, remote support, quoting and cross-product automation. The platform strategy increases product adjacency, raises switching costs and supports account expansion as customers adopt more of the stack.
How ConnectWise Works & Monetises
Business model analysis and core revenue streams
ConnectWise monetises through recurring software subscriptions with modular, product-level pricing. PSA, RMM, Control, CPQ and adjacent tools are sold as separate SaaS products, typically on quote-based commercial terms tied to users, endpoints, feature tiers and deployment scope. The company also drives net revenue expansion through bundling, cross-sell across the installed base, and post-acquisition upsell into backup, disaster recovery and cloud management capabilities.
Revenue Channels
Products & Services in Categories
Verified structural categorizations from the graph
Recent Signals (ConnectWise)
CloudRadial Turns Storefront into B2B Sales Surface
CloudRadial announced a Storefront product release (June 25, 2026) that turns its client e-commerce portal into an active B2B sales surface for Managed Service Providers (MSPs). The update adds three cart workflows—Request a Quote, Share Cart, and Prepared Cart—to support multi‑step, multi‑person B2B buying processes inside the platform. Prepared Cart includes a five‑step wizard for reps to curate offers (audience, pricing, descriptions, permissions, expiry) and incorporates prior May 2026 features such as direct cart links, customer comments, and workspace item grouping. The release also adds native HaloPSA integration, enabling product sync from Halo and pushing Storefront orders back as opportunities alongside existing integrations with ConnectWise, Autotask, and Kaseya BMS.
Read original sourceConnectWise: Frequently Asked Questions
What is ConnectWise?
ConnectWise is a private B2B software company that provides PSA, RMM, remote support, quoting and related platform tools for managed service providers and IT teams.
Who uses ConnectWise?
Managed service providers are the main customers, alongside IT departments, IT service teams, resellers and technical support organisations.
How does ConnectWise make money?
ConnectWise makes money through recurring SaaS subscriptions for modular products such as PSA, RMM, remote access, CPQ, backup and platform integrations.
Company Facts
- Founded
- 1982
- Headquarters
- United States
- Core Segment
- B2B SaaS Provider
- Company Size
- 1,001–5,000
- Official Link
- connectwise.com