CM.com
B2B platform for messaging, marketing, payments, and ticketing.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- CM.com N.V.
- Entity type
- COMPANY
- Founded
- 1999
- Headquarters
- Konijnenberg 30, 4825 BD Breda, the Netherlands
- Company size
- 501–1,000
- Market role
- AdTech Vendor
- Ticker
- CMCOM (AMS)
- Official website
- cm.com
What CM.com does
CM.com operates a multi-product B2B platform that monetises enterprise customer engagement and transaction workflows. It provides infrastructure products such as messaging, voice, and verification APIs; application-layer software such as marketing automation, CDP, service cloud, and AI agents; and commerce-related products including payments and ticketing. Value is created by bundling communications, automation, data, support, and transaction capabilities into one ecosystem, which can increase customer retention and cross-sell opportunities.
Category differentiation
cm.com is not a consumer messaging app or a pure adtech vendor. It is a B2B platform selling communications infrastructure, engagement software, payments, and ticketing to businesses.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
CM.com N.V. is a Netherlands-based public B2B software company that provides customer engagement infrastructure and applications. Its platform combines business messaging APIs, marketing automation, customer data tools, conversational AI, customer service software, payments, and ticketing. The company sells primarily to enterprises and mid-sized businesses that need to communicate with customers, automate journeys, accept payments, and manage service or event-related workflows. The business model is diversified across subscription software, usage-based communications APIs, payment transaction fees, and ticketing-related revenue. CM.com has also expanded through acquisitions in conversational AI, POS payments, customer service software, and ticketing, indicating a strategy of building a broader customer engagement and commerce stack rather than operating as a single-product vendor.
Company news briefing
Briefing updated:
CM.com has updated its conversational commerce suite by introducing new cookie consent management features specifically for its webchat widget. These enhancements focus on improving user experience and feedback collection, supporting the firm's broader cloud-based communication software strategy. These developments indicate a continued emphasis on refining customer engagement tools while prioritising data privacy compliance across its platform.
Business model & monetisation
CM.com monetises through a hybrid model. Application products such as marketing automation, CDP, service software, and AI agents are sold as SaaS subscriptions, likely tiered by features, seats, and usage. Communications products such as messaging, voice, and verification APIs are monetised on a consumption basis, typically per message, call, or verification event. Payments generate transaction-based fees and take-rates on processed volume, while ticketing contributes software fees plus transaction or service-related charges.
- Marketing automation, CDP, service software, and AI agents
- SaaS subscription
- Messaging, voice, and verification APIs
- Usage-based API fees
- Payments processing
- Transaction fees and take-rate
- Ticketing and event solutions
- Software fees plus transaction/service fees
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Media Channel
Competitors & alternatives
- Sinch
Business communications platform for messaging, email, voice and verification.
- Infobip
Global CPaaS and customer engagement platform for enterprises.
- LINK Mobility
Enterprise messaging and customer engagement software for business communications.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
No sufficiently sourced and dated signals are available for this view.
Careers & open positions
Open positions indexed from verified career portals and applicant tracking systems.
| Position | Department | Location | Posted |
|---|---|---|---|
| Customer Lifecycle Manager | Eastern US(Manager) | Global Hubs | New York | |
| Sales Internship(Intern) | Global Hubs | Bengaluru | |
| AI Sales Solutions Engineer | Eastern US(Mid-Level) | Global Hubs | New York |
Explore company relationships
Questions about CM.com
What is cm.com?
cm.com is a Dutch public B2B software company providing messaging APIs, marketing automation, customer data tools, conversational AI, payments, and ticketing.
Who uses cm.com?
Its customers include enterprise and mid-market marketing teams, developers, support teams, e-commerce businesses, finance teams, and event or venue operators.
How does cm.com make money?
It earns revenue from SaaS subscriptions, usage-based API fees for communications products, payment transaction fees, and ticketing-related software and service fees.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
18 publicly documented primary sources and citations linked across the market graph.
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