B2B Sales Engagement & Intelligence · B2B SaaS Provider
CloudTalk
Cloud telephony and AI voice platform for business teams.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Cloudtalk S.R.O.
- Entity type
- COMPANY
- Founded
- 2016
- Company size
- 50–200
- Market cluster / sector
- B2B Sales Engagement & Intelligence
- Market role
- B2B SaaS Provider
- Official website
- cloudtalk.io
What CloudTalk does
CloudTalk operates a B2B SaaS model built around cloud telephony and contact centre workflows. It replaces or augments legacy PBX and carrier setups with a hosted software platform for call management, outbound dialling, analytics and CRM-connected customer communications. Value is created by helping companies run voice operations centrally, scale international calling, improve agent productivity and automate parts of customer support and sales outreach through AI voice agents.
Category differentiation
This is a B2B cloud telephony and contact centre software company, not a generic cloud infrastructure provider. It should also be distinguished from pure CRM vendors, as voice operations and telephony are its core product layer.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
CloudTalk is a private B2B software company providing cloud telephony, contact centre and voice automation products for business teams. Its core offer is a cloud-based phone system that centralises inbound and outbound calls, SMS and messaging, with features such as call routing, IVR, recording, analytics and integrations with CRM and helpdesk software. It also sells an outbound sales dialer and AI voice agents for automated inbound and outbound call handling. The company generates revenue primarily from recurring software subscriptions and add-on usage fees. Its paying customers are businesses rather than consumers, especially sales teams, customer support teams, contact centres and enterprises with distributed or international calling requirements. Its commercial position is that of a telephony software platform competing with cloud contact centre and business phone vendors such as Aircall, RingCentral, 8x8, JustCall and Talkdesk.
Company news briefing
Briefing updated:
CloudTalk has restructured its artificial intelligence product line, introducing the AI Specialist and AI Receptionist to provide tailored solutions for sectors including healthcare, finance, and recruitment. Alongside this expansion of its AI voice agent capabilities, the company launched an AI Sales Dialer and a Branded Caller ID feature to facilitate multi-mode dialling and enhance call transparency. These developments represent a concerted effort to categorise and specialise its automated communication tools for diverse industry-specific use cases.
Business model & monetisation
CloudTalk monetises through a hybrid recurring software and usage-based model. The core business phone system and dialer are sold on subscription plans, typically priced per user per month and tiered by features. Additional revenue comes from enterprise packages, premium functionality, telephony-related usage and AI Voice Agents billed on a per-minute basis, with volume discounts for larger deployments. This creates a mix of predictable SaaS revenue and variable consumption revenue tied to calling volume and AI automation usage.
- Core business phone system subscriptions
- Per-user SaaS plans
- Outbound dialer features
- Subscription add-on or higher-tier plan
- AI Voice Agents
- Per-minute usage billing
- Enterprise support and custom integrations
- Custom enterprise contracts
- Telephony and calling usage
- Consumption-based charges
Products & capabilities
No products with linked sources are available in this view.
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Competitors & alternatives
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Cloud communications and contact centre software for businesses.
Cloud communications platform for unified communications, contact centres and programmable customer engagement.
Enterprise cloud contact-centre and AI automation software.
Cloud contact-centre software with AI, analytics and telephony.
Enterprise conversational AI software for contact centres and customer engagement.
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Recent recorded signals
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Questions about CloudTalk
What is CloudTalk?
CloudTalk is a B2B cloud telephony and contact centre software platform offering business calling, dialling, analytics and AI voice automation.
Who uses CloudTalk?
It is used by sales teams, customer support teams, contact centres, recruiters and enterprises that manage structured inbound or outbound calling workflows.
How does CloudTalk make money?
It makes money from recurring SaaS subscriptions, enterprise plans and usage-based charges such as AI voice agent minutes and related telephony consumption.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
18 publicly documented primary sources and citations linked across the market graph.
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