Lead DevelopmentFACT · 4/5••Via Cord Cutters News
Amazon Reinstates Mandatory Arbitration, Blocks Class Actions
Amazon updated its U.S. customer terms to reinstate mandatory binding arbitration and a class action waiver, effective August 14, 2026. The policy requires disputes over Amazon services or products to be resolved through individual arbitration rather than class or representative lawsuits, though certain small-claims court filings remain allowed. Reuters notes the change comes five years after Amazon dropped mandatory arbitration following roughly 75,000 Alexa-related arbitration claims. Ongoing cases begun before the policy change are not affected.
- •Amazon updated its U.S. customer terms to reinstate mandatory binding arbitration and a Class Action Waiver, effective August 14, 2026.
- •The policy states disputes will be resolved through binding arbitration and arbitration will be conducted only on an individual basis, not as class or representative actions.
- •Reuters reported the move comes five years after Amazon dropped mandatory arbitration in 2021 following roughly 75,000 Alexa-related arbitration claims.