Observed Signal · Dec 19, 2025 · Hiring · Source: CMSWire · Impact: 2/5 · Sentiment: Neutral
Five9 Names Amit Mathradas Its Next CEO
Five9, a leading cloud contact center platform provider, announced that Amit Mathradas will become its next CEO and a board director effective February 2, 2026. Mathradas succeeds Mike Burkland, who announced his retirement in July 2025 and will remain on the board as chairman during the transition. Mathradas previously served as CEO of Nintex, an AI-centric agentic business orchestration platform, and before that as president and COO of Avalara, where he helped scale the business by over 250% before its $8.4 billion acquisition by Vista Equity Partners. The appointment reflects Five9's emphasis on AI-driven customer experience and operational scalability. The company plans to hold an investor day in 2026 to outline its long-term strategy and financial outlook.
Leadership change at a major CCaaS provider signals strategic focus on AI-driven CX, relevant to MarTech and customer experience technology landscape, but not industry-shifting.
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Key Takeaways & Evidence Grounding
- Five9 named Amit Mathradas as its next CEO effective Feb. 2, 2026.
- Mathradas previously served as CEO of Nintex and COO of Avalara.
- Mike Burkland will remain on the board as chairman after retiring as CEO.
- Five9 plans an investor day in 2026 to detail strategy and financial outlook.
- Avalara was acquired by Vista Equity Partners in 2022 for $8.4 billion.
Connected Companies & Entities
5 Entities mapped“Five9 named Amit Mathradas its next chief executive officer Dec. 17, tapping a software operations veteran to lead the contact center vendor...”
“Before Nintex, Mathradas was president and chief operating officer at Avalara, where he helped grow the business by more than 250% over four...”
“Avalara was acquired by Vista Equity Partners in 2022 for $8.4 billion....”
“Earlier in his career, he led and grew teams at PayPal, Web.com and Dell, according to the company....”
“Earlier in his career, he led and grew teams at PayPal, Web.com and Dell, according to the company....”
Ontology Mapping & Concepts
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